## Zoho Inventory Documentation Index

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https://www.zoho.com/ae/inventory/llms.txt

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# I have created multiple invoices for an item in an order. How do I handle the product returns in this case?

Assume that you have shipped 10 pieces of cloth for which you split the billing into Invoice-01 (3 pieces), Invoice-02 (3 pieces) and Invoice-03 (4 pieces). Upon receiving the package, your customer changes their mind and initiates a return for a total of five pieces - 2 pieces from Invoice-01, 1 piece from Invoice-02 and 2 pieces from Invoice-03.

To handle this in Zoho Inventory:

##### Step 1: Create a sales return for the order

*   Open the sales order.
*   Click on **Create** and select **Sales Return**.
*   If the return contains damaged goods, enable the **‘This sales return contains credit-only goods’** option.
*   The return details section will be split into two sections: **Return Quantity** and **Credit-Only**.
*   Enter the damaged count in the **Credit-Only** field of the respective item. The quantity entered here will not be taken into stock.
*   Click **Save**.

##### Step 2: Create receives for the items in the sales return

*   Go to the sales return page.
*   Click on the **Receive** button.
*   Configure the items and the quantity to be received.
*   Click **Save**.

##### Step 3: Create a credit note for the sales return

*   Click on the **Create Credit Note** button in the sales return.
*   A popup will appear with the same details as that of the sales return.
*   Click on each row to expand them.
*   Map the quantity from the invoices against its receivable and credit-only field.
*   Click **Proceed**.

##### Step 4: Record a refund

*   Open the above credit note.
*   Click on **More > Refund**.
*   Enter the refund amount and select the expense account.
*   Click **Save** to record the refund.