Zia's generative AI has been a game-changer for enhancing productivity and efficiency. Its intelligent insights have streamlined workflows, enabling faster decision-making and improved customer engagement. With Zia's generative AI, we’ve seen a remarkable boost in accuracy and performance in Zoho Desk
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راجو كومار،مالك شركة FastWebHost

I'm happy to share that Zia has been a valuable tool for our team, particularly in streamlining our ticket management process. The Summary feature has been especially helpful in getting up to speed on existing tickets.
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آرام غوغانيان،شريك مالك في شركة Predator Cycling

With Zoho's report, specifically the new Zia dashboards, I am able to watch very closely how my staff is interacting with the customers and predict things as well. For example, with Zia dashboards, I was able to find out that twice a week between 1 and 4 pm, for whatever reason, we almost doubled our inbound call flow from our customers. So, by using that, we were able to proactively shift and schedule staff and make sure that we're always there for our customers.
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مات سيانفارانىمدير تنفيذي للعمليات في شركة Cartika

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
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ستيفين جابارد،مؤسس شركة Contractor Foreman