Transforming global automated parking support with Zoho Assist: The Robotic Parking Systems Inc. success story
The Company
Founded in 1994, Robotic Parking Systems Inc. is a U.S.-based leader in high-capacity automated parking technology. From its 100,000 sq. ft. facility in Clearwater, Florida, the company designs, manufactures, and deploys the most technologically advanced automated parking systems in the world.
Decades of innovation, a full-scale R&D center, and a management team with over 70 years of combined expertise allowed the company to change parking completely with high-speed, highly space-efficient systems. Patented technologies have earned their clients global recognition by winning a Guinness World Record for the largest automated garage in the world and the Export Achievement Certificate from the U.S. Department of Commerce.
The Challenge
As a globally deployed automated parking provider, the company relies heavily on stable, secure, and timely remote support. Their earlier tools performed well but introduced challenges—some required complex static IP configurations across multiple client environments, while others had steep, continuously rising licensing costs that made it impractical to scale in the long run.
With customers spread worldwide and systems built on Windows servers, SQL databases, SCADA platforms, and robotic controllers, the team needed a remote support solution that was fast, secure, cost-efficient, and simple for end-users during urgent situations. As support needs increased, Robotic Parking Systems needed to improve response times and minimize travel time and costs. Enabling technicians to resolve issues instantly became essential for the company to continue growing.
The solution: Why Zoho Assist was the perfect fit
- Cost-effective yet reliable: Assist matched or exceeded the performance of previous tools at a fraction of the cost.
- Instant ad-hoc sessions: With no installation needed, it is ideal for emergency troubleshooting.
- 24/7 unattended access: The team can maintain systems, push updates, and deliver support globally.
- Intuitive interface: Quick setup for technicians, hassle-free for users.
- Cross-platform connectivity:Smooth operation across diverse servers and robotic systems.
- Seamless transition: It was easy to implement Assist without disrupting workflows.
“Zoho Assist delivers everything we need, secure access, easy setup, and smooth remote sessions, while significantly reducing our costs. It has become an essential tool for our global support operations.”
Benefits and ROI
- Reduced travel costs and saved time: Technicians resolve issues remotely, reducing the need for extensive travel.
- Rapid issue resolution: Server and robotic system problems are fixed within minutes, not hours.
- Minimized downtime: Automated parking systems stay up and running, ensuring reliability for customers.
- Streamlined maintenance: Scheduled updates and maintenance are handled securely through unattended access.
- Enhanced productivity: Global support operations run smoothly with reduced operational overhead.
- Scalable, high-availability support: Reliable access to deliver support for mission-critical systems, anywhere, anytime.
- IndustryAutomation Machinery Manufacturing
- TypePrivately owned
- Employees11-50
Looking forward
Robotic Parking Systems uses Zoho Assist to operate more efficiently on a global scale. Assist powers the company's support operations worldwide and delivers reliable access, smoother workflows, and tangible savings for the business. This empowers their teams to deliver world-class automated car parking systems anywhere in the world.
