Remote Support
On-demand or instant remote support sessions are essential when your remote customers prefer attended sessions or you support customers regularly across different networks.Learn more
File transfer
Send and receive files up to 2GB from your PC to other PCs connected across various networks.
Instant Chat
Offer personalized support to your customer by initiating a live chat while in a support session. Learn More
Schedule Sessions
Schedule remote support sessions at times convenient for your customers. Organize support sessions across various time zones.
Multi-Monitor Navigation
Easily work with multiple monitors. Navigate between multiple monitors of the remote computer without any hassle. Learn More
Voice and Video Chat
Interact with your customers on voice or video chat during a remote support session to resolve issues faster. Learn more
Reboot and Reconnect
Remotely reboot the computer anytime during the session and automatically reconnect without having to terminate the active session.
Unattended Remote Access
Unattended access or unattended remote access helps you manage computers located anywhere even without the remote customer present at the other end. It works on both Windows and Mac and comes with multiple deployment options.Learn more
Bulk Deployment
Save time by deploying the unattended access installer to multiple remote systems at once.
Diagnostic tools
Helps you diagnose and manage your remote computers. Perform scheduled system diagnostics to prevent IT incidents.
Remote Power Options
Achieve power actions such as shutdown, restart, log off, lock, hibernate, or standby without even having to start a remote access session. Learn more
Wake on LAN
Turn on a computer remotely with a single click, whether it's hibernating, sleeping, or even completely powered off.
Session Recording
Maintain a record of activities carried out in a session with session recording. Recordings can be useful during internal audits, training sessions etc.
Session Confirmation
Set up a session confirmation prompt to be shown at the remote end before taking a computer for an unattended access session. Learn More
Screen Sharing
Collaborate online with your customers in real time for meetings, demo, or training. Share your screen across numerous devices and operating systems instantly with Zoho Assist.Learn More
Schedule Session
Schedule screen sharing sessions at times convenient for your customer's. Organize support sessions across various time zones.
Swap Screen
Simply hand over the presenter role to any of your participants so that they can broadcast their screen instantly.
Annotation
Draw, add text, and even insert shapes to highlight a particular area on the remote desktop screen.
Mobile Support
Share your entire device screen in a single tap, with the Zoho Assist mobile apps for Android and iOS devices. Learn More
Security
Zoho Assist is completely web-based, with no prior installation required at either end. You can connect to any computer, inside or outside your local network. It traverses major web proxies and firewalls, and it's shielded with industry standard security.Learn more
Action Log Viewer
Allows you to keep track of events within your organization. You can export and save logs for auditing and administrative purposes.
Web-Based Solution
Secure web-based solution where you don't have to install anything, download any software, or worry about upgrades.
Multi-factor Authentication
Protect your account by adding an extra layer of security with an additional verification process, such as SMS, time-based OTP, etc.
Inactive Session Timeout
Avoid idle sessions from remaining open with inactive session timeout. Sessions get automatically terminated if they are left idle beyond a pre-defined time period.
SSL and 256-bit AES encryption
Provides secure, encrypted communications between end-users with end-to-end SSL and AES 256-bit encryption.
Firewall Friendly
Access remote PCs, tablets, and mobile devices from anywhere, quickly and easily. No special firewall configuration is necessary.
Customization
Zoho Assist helps you add and manage your technicians easily. It's no sweat to rebrand your account, get detailed reports of the sessions, and maintain your brand identity. Embed a customer widget to your website for your customers to join sessions easily. Learn more
Customer Widget
Embed the customer widget onto your webpage and have your customers join sessions right from your webpage.
Rebranding
Rebrand Zoho Assist to maintain your brand identity by including your brand logo, company name, and customizing the portal URL.
User Management
Helps administrators manage users, assign roles and privileges to users, and provide unattended group access to the organization's technicians.
Departments
Create multiple divisions within your organization. Each division can have their own set of technicians, email templates, email configuration, and contacts.
Email Templates
Create new templates to suit your organization prospects or use the default templates for remote support, unattended access, and screen sharing sessions.
Reports
View, analyze, and download support session details from the past few months. Choose from a wide range of custom views to visually analyze your remote support details. Learn More
Integrations
Zoho Assist is integrated with leading Help Desk software such as Zoho Desk, Zendesk and G Suite. These integrations help you connect to your remote customers quickly and make the remote troubleshooting a lot easier.Learn more
Mobile SDK for iOS/Android
Embed on-demand remote support and unattended access capabilities into you Android or iOS apps, with our Mobile SDK.
API Documentation
Develop custom apps or embed remote support capabilities into your ITSM, service desk, help desk, and CRM solutions.
Integrations with ITSM and Service Desk Solutions
Pre-built integrations for the leading help desk solutions such as ServiceNow, Zendesk, Zoho Desk, and more.
Support anyone remotely on the go.
You need not remain tied up your workstation anymore. Simply tap your mobile and start supporting your remote customers and manage unattended computers anytime. Learn more