Remote Support
Remote support sessions (also known as on-demand sessions) allow you to access and troubleshoot your remote customer's computer or Android device from anywhere in the world. You can support both Windows and Mac computers. To initiate a remote support session, the customer must be present at the remote end.
It doesn’t require any prior installation on the remote computer before taking control of it. A simple, lightweight, runtime application will be downloaded when your customer joins the session, automatically sharing their computer screen with you. You can access, manage, and troubleshoot the customer’s computer using features such as file transfer, monitor selection, reboot, two-way screen sharing, and more.