Use cases: Sales and customer support
Industry: Real estate
Team size: 150–200 employees
Product feature: Meeting types, Website widget
PropertyGuys.com, a Canadian real estate franchise, has been helping property sellers since 1998. Their centralized resource center serves as the core of their operation, supporting franchisees and customers, both online and in person.
The challenge: A slow, laborious scheduling system
Initially, Clifton's team faced challenges when meeting clients because they relied on callback requests. This labor-heavy approach slowed down the booking process and made it hard to book appointments with potential customers before the leads went cold.
The solution: Zoho Bookings for quicker appointment scheduling
"Now customers book appointments directly, without needing any help from us,"
— Clifton Wareham
Switching to Zoho Bookings enabled Clifton's team to share booking links directly with customers, allowing them to schedule appointments independently. This self-help option eliminated the need for callback requests, giving Clifton’s team more time to focus on core operations.
Flexible appointment types
"We can set up different types of appointments—in-person or online meetings—to give customers the flexibility they want,"
— Clifton Wareham
Zoho Bookings offers multiple types of appointments, from one-on-one meetings to group consultations and resource bookings for property rentals. This enables PropertyGuys.com to match the unique needs of each client meeting, whether it’s an in-person property visit or an online group session with potential buyers.
Increased bookings with website integration
"By giving customers a straightforward, hassle-free way to book, we’re seeing more appointments, which means more revenue, more deals, and more profit,"
— Clifton Wareham
Embedding the booking page directly onto their website has made scheduling swift and convenient for prospects. This has led to a notable increase in bookings, helping PropertyGuys.com boost their overall business performance.
Multi-channel appointment booking
"We now use the booking links in our social media campaigns, making it convenient for prospects to book with us effortlessly,"
— Clifton Wareham
Zoho Bookings’ versatile links can be embedded in emails, social media ads, and other platforms, allowing clients to book quickly without website redirection. This flexibility has broadened their reach, simplifying the customer journey.
Looking forward: Continuing to deliver a better customer experience
"We’re excited as Zoho Bookings continues to bring us higher booking rates and a better customer experience,"
— Clifton Wareham
With Zoho Bookings as an integral part of their operation, PropertyGuys.com is scheduling more appointments, following up with prospects faster, and delivering a smoother client experience—all without the scheduling challenges of the past.