Why are my emails being sent from the address message-service@sender.zohobooks.com?

If the domain you’ve added in the sender’s mail preferences doesn’t have SPF and DKIM records, emails from your address might be marked as spam. To avoid this, Zoho Books automatically updates the sender’s email to message-service@sender.zohobooks.com when sending emails. This increases the chance of your emails reaching the recipient’s inbox rather than being classified as spam.

To send emails from your own email address, you need to authenticate your domain by setting up the SPF and DKIM records.

Once your domain is authenticated, emails will be sent from your official email address instead of the Zoho Books address.