Essential ecommerce terms to grow your online store.
An RMA (Return Merchandise Authorization) system is used by online retailers to manage returns, refunds, replacements, and store credit. It allows customers to initiate returns easily while enabling the business to track the entire process, from generating return labels to issuing refunds. A well implemented RMA system helps reduce errors and losses, boosts customer trust, and supports long-term customer loyalty even when issues arise.
