## Zoho Commerce Help Documentation Index Access the complete documentation index at: https://www.zoho.com/commerce/help/llms.txt Use this file to discover all available documentation pages before proceeding. # AI Features ![](/commerce/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/commerce/images/ue-resources/llm-utility-menu/dd-arrow.svg) * [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fcommerce%2Fhelp%2Fai-features%2F+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.) * [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fcommerce%2Fhelp%2Fai-features%2F+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.) * ![Copy for LLM](/commerce/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM * [![View as Markdown](/commerce/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/commerce/help/ai-features/index.md) Zoho Commerce includes AI tools that help you create content, build workflows, and complete store tasks faster. Zia can understand natural-language prompts and assist with content creation, section generation, and day-to-day operations. To use these features, enable the required ones, choose an AI provider and model, and configure them in [AI Integration Settings](/commerce/help/settings/ai-integration/). ## Explore with AI To enable AI features in Zoho Commerce: * Go to **Settings** in the top-right corner. * Select **AI Integration** under _Organization Settings_. * Open the **Preferences** tab. ![AI Preferences](/commerce/help/ai-features/preferences.png) * Turn on the toggle beside each feature you want to use. * Choose the **AI Provider** and **Model** for that feature. * Click **Save**. * Review and accept the **AI Terms and Conditions** when prompted. * Click **Proceed**. The AI provider is the service that supplies the model, and the model is the system used to process your request. ## Writing Assistant Writing Assistant helps you create and improve written content using natural-language prompts. It can rewrite text, fix grammar, adjust tone, summarize content, and generate new copy based on a brief. You can use it for product descriptions, and email templates. ![Writing Assistant](/commerce/help/ai-features/writing-assistant.png) In the email template editor, you can open a template, click the **Generate with Zia** icon, describe the content you want, and insert the generated text directly into the email body. This helps draft order updates, promotional emails, delivery notices, and other customer communications faster. ![Email Template Editor](/commerce/help/ai-features/email-content-generator.png) Enable the feature and select its AI provider and model in [AI Integration Settings](/commerce/help/settings/ai-integration/). ## Blueprint Generator Blueprint Generator creates business-process workflows from natural-language prompts. It can help you plan and structure processes for tasks such as order handling, customer communication, and operational workflows. Enable the feature and select its AI provider and model in [AI Integration Settings](/commerce/help/settings/ai-integration/). ## Ask Zia Ask Zia is a conversational assistant that helps you complete tasks using natural-language input. You can ask for information, create content, or guide work across your store using prompts. ![Ask Zia](/commerce/help/ai-features/ask-zia.png) Enable the feature and select its AI provider and model in [AI Integration Settings](/commerce/help/settings/ai-integration/). ## AI Section Generator AI Section Generator creates a section for your online store from a prompt describing the layout or content you want to build. It helps you quickly draft sections for campaigns, promotional pages, product collections, or online store experiences. ![AI Section Generator](/commerce/help/ai-features/ai-section-generator.png) Enable the feature and select its AI provider and model in [AI Integration Settings](/commerce/help/settings/ai-integration/). ## Connect an AI Provider In **AI Integration**, the **Setup** tab lets you connect the AI provider using your own API key. In **Preferences** tab, you can enable each AI feature and select the AI provider and model it uses. **Note:** Currently, Zoho Commerce supports only Anthropic as an external AI provider. Zia is the default internal AI provider for all features, but you can choose a different AI provider and model for each feature. ![AI setup](/commerce/help/ai-features/setup.png) Anthropic is an external service. Do not share confidential or personal information through AI features, and review the AI Terms and Conditions before using them. See [AI Integration Settings](/commerce/help/settings/ai-integration/) for connection and configuration steps. ## Zoho Commerce MCP Zoho Commerce MCP connects your organization to AI clients that support the Model Context Protocol (MCP). You can use prompts to work with supported store data and workflows, including shipping zones and pickup locations, coupons, and product SEO metadata. Before an MCP client can connect, configure **MCP Client Access** and the operations it is allowed to perform in **AI Integration**. Allow only the access your organization requires. To configure MCP permissions: * Go to **Settings** in the top-right corner. * Select **AI Integration** under _Organization Settings_. * Open the **Preferences** tab and scroll to **Configure MCP Server Access Permission**. * Turn **Allow Access** on or off. ![MCP Permissions](/commerce/help/ai-features/mcp.png) * Select the operations you want to permit. * Click **Save**. For server setup, client connections, and supported workflows, see [Set Up MCP Server for Zoho Commerce](/commerce/help/mcp/zoho-commerce-mcp/). **Note:** Review MCP permissions carefully. MCP clients can perform only the operations you allow for your organization.