## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/commerce/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

[Back](../)

# Why are we receiving a “Data entered in your CSV/TSV file is not supported by us” error while importing items from another platform?

Check whether the **Product ID** is formatted in the CSV file. If it is formatted, export the file as XLS, then edit and save it as a CSV or XLS. If it is not formatted, check whether the Product ID and Variant ID are mapped in the mapping preview that appears before starting the import.