Driving change in automotive repair and salvage handling: iSalvage’s digital shift with Zoho Creator

The company

Founded in 2022 and based in the UK, iSalvage specializes in technical inspections and the disposal of damaged vehicles. The company also provides technology solutions to help fleet and insurance companies streamline their claims processing.

The company was established to handle salvage disposal on a national scale, dealing with key stakeholders such as agents, customers, customers' customers, and internal teams. They built a resilient solution on Creator that offers real-time interaction with all parties, automating workflows, bid management, update emails and notifications, and task management.

The organization is led by David Punter, an expert in automotive repair and disposal with a career spanning senior roles in esteemed organizations like the Ford Motor Company, CCC International, and Audatex.

The challenge

Before integrating Zoho Creator into their workflow, iSalvage grappled with significant challenges. Manual processing was a prominent pain point, leading to human errors and the data loss prevalent in these methods. But transitioning from manual processes to Excel came with its own set of challenges, including limitations in scalability and increased potential for errors. Data security was also under threat, along with rising staffing costs incurred by managing customer communications. All of this called for a more streamlined and efficient solution.

Why Zoho Creator?

iSalvage chose Zoho Creator for its seamless integration with their websites and efficient task management capabilities. The platform's user-friendly interface enabled them to quickly scope and implement solutions, even learning wireframe design along the way.

Getting started with Zoho Creator was straightforward, allowing iSalvage to easily expand usage across their team and customers. Their confidence in the platform was reinforced by the excellent service and support provided.

In contrast, other solutions lacked the flexibility needed for iSalvage's dynamic needs, making Zoho Creator the clear choice. Additionally, David's 15 years of experience with Zoho Creator made the decision a no-brainer for the organization.

It has even assisted them in expanding into different verticals in the automotive industry, allowing them to be agile, adaptive, and focused on delivering excellent customer outcomes.

The solution

iSalvage’s adoption of Zoho Creator marked a transformative shift in their operations, driven by the need for a comprehensive solution to streamline processes and enhance efficiency. Leveraging Zoho Creator's flexibility, iSalvage tailored a suite of applications to their specific needs, empowering their teams to deliver exceptional automotive solutions efficiently. Each application within iSalvage's solution played a crucial role in enhancing collaboration, driving efficiency gains, and streamlining operations, all made possible through Zoho Creator's intuitive interface and robust features.

Applications built by iSalvage

Benefits and ROI

With a 200% increase in productivity, coupled with generating over £1.45m in revenue, they witnessed a significant boost in both revenue and profits. Moreover, implementing Zoho Creator has led to a substantial 70% reduction in costs.

Looking forward

There's a clear roadmap for iSalvage to expand their use of Zoho Creator as they continue to make inroads in the automotive salvage market, digital vehicle assessment, and vehicle replacement and handling.

Currently in a fundraising and growth stage, iSalvage attributes its success to the team having a solid business plan with a long-term vision and sustainable business partners like Zoho, with its well-established product.