Smart sustainability: How Systems Down Under built a comprehensive bin management solution with Zoho Creator

The company

Established in 2018 with just one staff member in Sydney, Systems Down Under has swiftly become a fast-growing Zoho Advanced Partner, now boasting a dedicated team of 7+ across Australia and India. Specializing in delivering CRM and related technologies through Zoho One, they've successfully collaborated with over 300 clients in Australia and New Zealand since their inception. Their commitment to excellence and client-centric approach sets them apart, tailoring Zoho solutions to the unique needs of small and medium-sized enterprises.

The challenges

The primary challenge for Systems Down Under was aligning complex business needs with the capabilities of Zoho CRM. As they expanded into diverse industries, the need for customized solutions became evident. The company faced intricate operational processes, especially in the immigration and skip bin industries, requiring seamless collaboration among stakeholders across different countries.

The solution

To address these challenges, Systems Down Under leveraged Zoho Creator to build industry-specific accelerators. Notable examples include an applicant tracking system for the immigration industry, streamlining sales and operational processes, and Skip Bin Accelerator, which caters to the unique needs of the skip bin industry. The low-code nature of Zoho Creator allowed for rapid application development and customization to meet diverse business needs.

Benefits and ROI

The implementation of Zoho Creator solutions provided Systems Down Under's clients with smoother processes, enhanced collaboration, and improved efficiency. Notably, the applicant tracking system optimized the invoicing process based on fee schedules, while Skip Bin Accelerator facilitated seamless coordination between admin staff and drivers for timely bin deliveries. The company's maintenance services, offered through retainer plans, ensured ongoing support, issue resolution, and opportunities for cross-selling or upselling additional services.

Efficient order management

• Customer-centric approach: Skip Bin Accelerator puts the customer first, allowing them to easily request skip bins and pickups through published forms or calls.
• Driver assignment: The application enables precise driver assignment, ensuring that bins are delivered and collected promptly through the customer portal.

Comprehensive bin management

• Bin size and type: Bin management includes a comprehensive range of bin sizes and types, making it easy to select the right bin for specific waste materials.
• Site management: Skip Bin Accelerator also manages various sites, tracking the location and capacity of each site.

Invoice accuracy and transparency

• Custom pricing: The application incorporates custom pricing for different bin sizes and waste types, ensuring accurate and transparent invoicing.
• Weight-based billing: With the ability to record the actual weight of bins, customers are charged precisely for their waste, eliminating disputes.

Real-time tracking

• Driver accountability: Real-time tracking of driver activities ensures accountability and efficient job completion.
• Customer notifications: Customers are kept informed with notifications about bin deliveries, pickups, and invoices.

Future plans

Systems Down Under plans to continue delivering industry-specific solutions and establishing centers of excellence (CoEs) for each industry on Zoho. Their focus is on leveraging the initial effort in building products to reap long-term benefits, enabling the company to deliver more projects efficiently, within known industries. They also appreciate features such as HTML pages, which provide extensive customization options, and customer portals, which offer a highly customizable interface and real-time order tracking.