Revolutionizing waste management: Blue LLC's journey with Zoho Creator
"Zoho had a tremendous impact on all of our processes, helping us unite all our data on one platform. This helps us achieve our mission of working alongside the local community and creating positive environmental impacts."
— Eisa Bin Ahmad Alserkal, General Manager, Blue LLC
The company
Blue LLC, a subsidiary of Alserkal Group, was established in 1991 in Dubai to promote sustainable waste management. The company, under the guidance of Nasser bin Abdullatif Alserkal, specializes in waste collection, energy-saving technology, and specialized cleaning services.
Blue LLC's online shop offers eco-friendly cleaning products and efficient HVAC systems, encouraging customers to make environmentally responsible choices. The company actively participates in beach cleanups and the Drop It campaign to reduce plastic bottle usage. Blue LLC mainly focuses on sustainability, innovation, and community engagement in the waste management industry.
The challenge
Blue LLC encountered considerable challenges with its reliance on Excel spreadsheets and legacy systems, which proved inadequate for its offerings. These legacy systems led to ongoing issues of data redundancy, obstructing swift decision-making and hindering the company's progress.
Additionally, ineffective communication channels worsened existing internal difficulties, resulting in disorganized workflows and missed chances for collaboration. The inefficiencies in their business processes further aggravated these challenges, causing delays in operations and decreasing overall productivity.
This challenge underscored the need for an agile integrated system capable of handling the complexities inherent in their business processes.
The solution
"We developed applications with system analysts, data analysts, and developers. With support from Zoho Partners, we implemented the original project scope in eight months. Now proficient with Zoho Creator, our scope is expanding to meet organizational goals and user requirements, serving over 150 users in different units."
— Haziq Humayun, Information Systems Development Specialist, Blue LLC
Smart City Solutions, built with Zoho Creator, simplifies complex data into smart reports for decision-makers. The system provides comprehensive visibility and real-time tracking of key performance indicators (KPIs).
Dashboard
Zoho Creator's dashboard centralizes all critical data, providing a comprehensive view of KPIs, such as the number of completed service visits, outstanding jobs, and service efficiency metrics.
Real-time job tracking
The app allows stakeholders to track all jobs—scheduled, missed, and invoiced—in real time.
Improved service quality
Zoho Creator has enabled faster reporting of numbers, highlighting key performance areas and potential bottlenecks. This rapid reporting capability allows management to identify issues quickly and reallocate resources to improve service quality.
Enhanced collaboration
All team members, regardless of location or device, can access reports and dashboards, fostering smoother communication and teamwork. Field workers can update job statuses in real time, and office staff can immediately see these updates and adjust schedules or resources as needed.
Data integration and smart reports
The Smart City Solutions system consolidates data from various sources, eliminating redundancy and providing a unified view of all operational metrics. This integration allows for the creation of detailed smart reports, offering insights into operational efficiencies, resource utilization, and service performance.
"We also introduced a fully integrated system called Smart City Solutions, built with Zoho Creator. This is a comprehensive digital process for our offerings internally, but it simplifies all the complicated data and turns it into smart reports for decision-makers. It's a key responsibility for us, as our vision is exploring opportunities to build a sustainable future."
— Eisa Bin Ahmad Alserkal, General Manager, Blue LLC
Benefits and ROI
Blue LLC's adoption of Zoho Creator yielded a plethora of benefits, showcasing a significant return on investment (ROI).
"Zoho Creator was instrumental in achieving comprehensive visibility and real-time tracking of key performance indicators in our operations control room. It streamlined the process from service visit validation to completion reports, and enabled real-time tracking of scheduled, missed, and invoiced jobs on the dashboard."
— Muzammil Mohideen, Head of Operations, Blue LLC
Zoho Creator has significantly impacted Blue LLC's operations, bringing benefits like:
Integrated system
The introduction of the Smart City Solutions app simplified complex data into smart reports, enhancing operational efficiency.
Versatile applications
The platform facilitated the creation of various applications, including CRM, field service management, and internal communication systems.
Productivity
The Zoho Creator platform not only improved financial performance but also optimized their business processes, leading to enhanced productivity and workflows.
Accessibility
From office staff to field workers, Creator's availability across multiple devices ensures collaboration and data access to all.
Advanced features
The integration of AI, optical character recognition, and sentiment analysis enriched Blue LLC's data analytics capabilities, empowering informed decision-making.
Real-time tracking
The Creator platform improved Blue LLC's operations by providing real-time tracking of KPIs, enabling faster reporting and focusing on areas of improvement.
"At the beginning of the learning curve, we were supported by a Zoho Certified Partner—to help get the hang of the platform—and it took us just a few months to implement the original scope of the project. Now that we're entirely proficient with Zoho Creator, our scope keeps on expanding to meet our organizational goals and user requirements."
— Haziq Humayun, Information Systems Development Specialist, Blue LLC
Looking forward
Blue LLC's vision is to establish a fully unified system that ensures accurate information is available to the right individuals at the right time, facilitating informed decision-making and driving progress. They plan to utilize Zoho Creator to further streamline workflows, centralize data access, and automate processes, ensuring timely and accurate information flow for informed decision-making and organizational advancement. They also aim to go fully digital and provide seamless solutions to their clients as an environmental solutions company.
This forward-thinking approach underscores Blue LLC's dedication to innovation and its commitment to making a meaningful difference in both environmental conservation and community development. Blue LLC is poised to continue its journey toward a brighter, more sustainable future with Zoho Creator as its trusted partner.
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Frequently Asked Questions
What is Zoho Creator?
Zoho Creator is a low-code application development platform that allows users to create custom applications on their own, with minimal coding experience. The intuitive drag-and-drop interface empowers developers and business users to build web and mobile applications that satisfy all their unique requirements with ease.
Are applications built on Zoho Creator scalable?
Applications built on Zoho Creator are built to auto-scale-the back-end infrastructure seamlessly scales as business demand grows. Currently + customers across are using over 6 million applications built using Zoho Creator, a testimony to the power of the platform.
Does Zoho Creator have a free plan?
Yes, Zoho Creator has a free plan. This plan comes with a limited feature set and allows for one user, one application, 250 MB of storage, and 1,000 records. However, you have the option to upgrade to a paid plan whenever you wish.