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Compare all features of Zoho CRM editions
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Pricing(local taxes will be charged in addition to the prices mentioned.)
| Billed Annually | Free for 3 users | ₹800/user/month | ₹1400/user/month | ₹2400/user/month | ₹2600/user/month |
| Billed Monthly | Free for 3 users | ₹1,300/user/month | ₹2,100/user/month | ₹3,000/user/month | ₹3,200/user/month |
Lite User Pricing(Lite users can be added on to Enterprise and Ultimate licenses with a minimum of 25 regular user licenses)
| Billed Annually | - | - | - | ₹2,400/user/month | ₹2,400/user/month |
| Billed Monthly | - | - | - | ₹3,000/user/month | ₹3,000/user/month |
Sales Force Automation
| Leads | |||||
| Accounts | |||||
| Contacts | |||||
| Deals | |||||
| Sales Forecasting | - | ||||
| Forecasts Based on Territories | - | - | - | ||
| Macros | - | ||||
| Feeds | |||||
| SalesSignals | - | - | |||
| Document Library | |||||
| Activities | |||||
| Reminders | Task only | ||||
| Recurring Activities | |||||
| Calendar Booking | - | ||||
| Multiple Currencies | - | 5 currencies | 10 currencies | 25 currencies | 50 currencies |
| Social | - | ||||
| Social Tab | - | ||||
| Scoring Rules | - | 10 criteria/module | 20 criteria/module | 30 criteria/module | 50 criteria/module |
| Multiple Scoring Rule | - | - | - | 5 rules/layout (30 criteria/rule) | 5 rules/layout (50 criteria/rule) |
| Motivator for Zoho CRM | - | - |
CRM Analytics
| Standard Reports | |||||
| Custom Reports | - | 100 | Unlimited | Unlimited | Unlimited |
| Schedule Reports | - | Maximum 100 schedules | Maximum 100 schedules | Maximum 100 schedules | Maximum 200 schedules |
| Standard Dashboards | - | ||||
| Custom Dashboards | - | Unlimited | Unlimited | Unlimited | Unlimited |
| Charts and KPIs | - | ||||
| Anomaly Detector | - | - | - | 10 trends Additional 1 trend/user license (max 50) | 20 trends Additional 2 trends/user license (max 100) |
| Zia Notification subscription for Anomaly Detector components | - | 10 components | 10 components | 10 components | 30 components |
| Comparator, Target Meter, Funnel and Zones | - | - | |||
| Cohort Analysis | - | 5 | 5 | 10 | 25 |
| Quadrant Analysis | - | - | |||
| Stage Component | - | - | - |
Marketing Automation
| Campaigns | |||||
| Mass Email | - | 250/day/org | 500/day/org | 1000/day/org | 2000/day/org |
| Custom Email Templates | 10 templates | 100 templates | Unlimited | Unlimited | Unlimited |
| Email Opt-out | |||||
| Autoresponders | - | - | - | 3 autoresponders | 5 autoresponders |
| Schedule Mass Email | - | - | 10/module | 10/module | 10/module |
Zia
| Data Enrichment | - | - | - | 500 records/user, maximum of 50,000 records | 2000 records/user, maximum of 50,000 records |
| Churn Prediction | - | - | - | 2/org | 20/org |
| Prediction Builder | - | - | - | ||
| Recommendation Builder | - | - | - | 1/org | 10/org |
| Similarity Recommendation | - | - | - | 1/org | 10/org |
| CPQ recommendation rules | - | - | - | ||
| Macro Suggestion | - | - | - | ||
| Workflow Suggestion | - | - | - | ||
| Next Best Experience | - | - | - | (>10 users license) | (>10 users license) |
| Recommendation Analytics | - | - | - | (>20 users license) | (>20 users license) |
| Best Time to Contact | - | - | - | ||
| Email and Email Thread Summary | - | - | |||
| Email Intent | - | - | |||
| Email Custom Intent | - | - | |||
| Email Activity Extraction | - | - | |||
| Email Sentiment, CNS | - | - | |||
| Email Emotion | - | - | |||
| Email Subject Suggestion | - | - | |||
| Email - Sentence Auto Complete | - | - | |||
| Email Translation | - | - | |||
| Call Summary | - | - | - | ||
| Call Intent | - | - | - | ||
| Call Sentiment | - | - | - | ||
| Call Emotion | - | - | - | ||
| Call Transcription | - | - | - | ||
| Ask Zia | - | - | - | ||
| New Ask Zia | - | - | - | ||
| Zia Module Creation | - | - | - | ||
| Zia Workflow Creation | - | - | - | ||
| Anomalies in Workflow Rule | - | - | - | ||
| Vision - Image Matching | - | - | - | 1/org | 20/org |
| Vision - Image Detection | - | - | - | 1/org | 20/org |
| Intelligent Character Recognition | - | - | - | ||
| Zia Notifications | - | - | - | ||
| Anomaly Notification | - | - | - | An user can subscribe to 10 components | An user can subscribe to 30 components |
| Automatic Anomaly Notification | - | - | - | ||
| Workflow Email Duplicate Alert | - | - | - | ||
| Competitor Alert | - | - | - | ||
| Record Owner Suggestion | - | - | - | ||
| Zia Reminder | - | - | - | ||
| Zia for Forecasting | - | - | - | ||
| Anomaly Detection In Forecast | - | - | - | ||
| Anomaly Detector | - | - | - | 10 trends Additional 1 trend/user license (max 50) | 10 trends Additional 1 trend/user license (max 50) |
| Dashboard Component Suggestion | - | - | - | (>20 users license) | (>20 users license) |
| Zia Scoring | - | - | - | ||
| Voice of the Customer | - | - | - | (>15 users license) | (>15 users license) |
| Strategy Influencer | - | - | - | (≥10 users license) 6/org | (≥10 users license) 6/org |
| Zia Presentation | - | - | - | (≥10 users license) | |
| Prediction Analytics | - | - | - | (>20 users license) | (>20 users license) |
| Best Time to Contact Analytics | - | - | - | (>20 users license) | (>20 users license) |
| Best Mode of Contact | - | - | - | ||
| Smart Prompt (with OpenAI's Chat GPT) | - | - | - | ||
| Smart Prompt (with Zia LLM) | - | - | - | ||
| Notes Summary | - | - | - | ||
| Duplicate Image Detection | - | - | - | (>20 users license) | (>20 users license) |
| Zia Writing Assistant | - | - | - | ||
| Email Enrichment | - | - | |||
| Record Summary | - | - | - | ||
| Custom AI Solution | - | - | - | ||
| Prompt Builder in Custom Button | - | - | - | ||
| Image to Canvas | - |
Inventory Management
| Products | - | - | |||
| Price Books | - | - | |||
| Quotes | - | - | |||
| Sales Orders | - | - | |||
| Invoices | - | - | |||
| Vendors | - | - | |||
| Purchase Orders | - | - | |||
| Inventory Templates | - | - |
CPQ
Product Configurator
| Total number of product configurations | - | - | 10 | 50 | 100 |
| Number of "selected" items you can create a rule for | - | - | 5 | 10 | 20 |
| Number of "additional conditions" per "selected" entry in a rule | - | - | 25 | 25 | 25 |
| Number of module-based conditions under Primary Rule Criteria | - | - | 25 | 25 | 25 |
| Total number of Actions per rule | - | - | 10 | 30 | 50 |
Price Rules
| Total number of price rules | - | - | 10 | 50 | 100 |
| Number of module-based conditions under Primary Rule Criteria | - | - | 25 | 25 | 25 |
| Number of records that can be selected per rule in the "Direct Type" price rule | - | - | 25 | 25 | 25 |
| Number of records that can be selected per rule in the "Volume Type" price rule | - | - | 5 | 5 | 5 |
| Number of range rows that can be added per item in the "Volume Type" price rule | - | - | 10 | 10 | 10 |
Guided Selling
| Number of Guided Selling flows | - | - | 25 | 50 | 100 |
| Number of Questions that can be added in a Guided selling flow | - | - | 10 | 10 | 10 |
| Number of Input Options applicable across all question pages | - | - | 18 | 18 | 18 |
Customer Support
| Cases | - | - | |||
| Solutions | - | - | |||
| Web-to-Case Form | - | - | 10 forms/module | 20 forms/module | 100 forms/module |
| Notify Owner | - | ||||
| Case Escalation Rules | - | - | - |
Data Administration
| Admin Tools for configuration management | - | - | - | ||
| File Storage (for Org.) | 1GB | 1GB plus 512MB/user license | 1GB plus 512MB/user license | 1GB plus 1GB/user license | 5GB plus 1GB/user license |
| Additional File Storage (for Org.) | - | ₹275/month for 5GB | ₹275/month for 5GB | ₹275/month for 5GB | ₹275/month for 5GB |
| Data Storage (1-200 users) | 5,000 records (10 MB) | 100,000 records (200 MB) | 10GB (5 Million records approx) | 10GB (5 Million records approx) | 10GB (5 Million records approx) |
| Additional Data Storage (1-200 users) | - | - | ₹240 for 100MB /month | ₹240 for 100MB /month | ₹240 for 100MB /month |
| Data storage (> 200 users) | 5,000 records (10 MB) | 100,000 records (200 MB) | 10GB (5 million records approx) | 15GB (7.5 million records approx) | 30GB (15 million records approx) |
| Additional Data Storage (> 200 users) | - | - | ₹120 for 100MB /month | ₹120 for 100MB /month | ₹120 for 100MB /month |
| Default Data Storage per user license | - | - | 20MB | 50MB | 100MB |
| Import Data | 1,000/batch | 10,000/batch | 20,000/batch | 30,000/batch | 50,000/batch |
| Data Import - Clone option | |||||
| Data Import - Skip and Overwrite option | - | 50,000 records/batch for CSV, and 5000 records/batch for XLSX, XLS formats | 50,000 records/batch for CSV, and 5000 records/batch for XLSX, XLS formats | 50,000 records/batch for CSV, and 5000 records/batch for XLSX, XLS formats | 50,000 records/batch for CSV, and 5000 records/batch for XLSX, XLS formats |
| Merge Duplicates - Find & Merge Option | |||||
| Merge Duplicates - Deduplicate Option | - | - | |||
| Import History | Past 60 days | Past 60 days | Past 60 days | Past 60 days | Past 60 days |
| Export Module Data | 200,000 records/module, upto 10 exports per day | 200,000 records/module, upto 100 exports per day | 200,000 records/module, upto 250 exports per day | 200,000 records/module, upto 500 exports per day | 200,000 records/module, upto 1000 exports per day |
| Export Reports (Daily) | Unlimited formatted reports | 200 detailed reports. Unlimited formatted reports | 200 detailed reports. Unlimited formatted reports | 200 detailed reports. Unlimited formatted reports | 300 detailed reports. Unlimited formatted reports |
| Free Data Backup | - | 2 data backups/month | 2 data backups/month | 2 data backups/month | 4 data backups/month |
| Data Backup | ₹690 /request | ₹690 /request | ₹690 /request | ₹690 /request | ₹690 /request |
| CRM Variables | - | - | - | 11 groups + 25 entry/group | 11 groups + 25 entry/group |
Security Management
| Profiles | 2 | 5 | 15 | 25 | 200 |
| Roles | 2 | 5 | 25 | 250 | 500 |
| Reporting Hierarchy | - | - | - | ||
| Territory Management | - | - | - | 150 | 250 |
| Groups | - | 20 | 30 | 50 | 250 |
| Field-Level Security | - | - | |||
| Custom Links | - | 10 links/module | 10 links/module | 10 links/module | 500 links/module |
| Default Data Sharing Settings | - | ||||
| Public Read Only (in Default Data Sharing Settings) | - | - | |||
| Data Sharing Rules | - | - | - | 25 rules per module (Up to 10 criteria-based sharing rules) | 100 rules per module (Up to 15 criteria-based sharing rules) |
| Audit Logs | - | ||||
| Allowed IPs | - | ||||
| Record Sharing | - | - | - | ||
| Data Encryption | - | - | - | 10 fields/module | 20 fields/module |
| GDPR Compliance Settings | |||||
| HIPAA Compliance Settings | - |
Product Customization
Customization Features
| Home Page Components | 5 | 20 | 20 | 20 | 20 |
| Organize Tabs | |||||
| Rename Tabs | |||||
| Group Tabs | - | 10 groups | 10 groups | 25 groups | 50 groups |
| Custom Modules | - | 10 | 25 | 200 | 500 |
| Layout Editor | |||||
| Page Layouts | - | - | - | 3 layouts/module (Note: Not applicable for Activities module) | 6 layouts/module (Note: Not applicable for Activities module) |
| Layout Rules | - | - | - | 10/layout | 10/layout |
| Record Locking Configuration | - | - | - | 5 rules/module | 5 rules/module |
| Validation Rules | - | - | 5/layout | 10/layout (Using Functions: 3/layout) | 25/layout (Using Functions: 5/layout) |
| Subforms | - | - | - | 2/module | 5/module |
| Subform fields | - | - | - | 25/subform in a layout | 25/subform in a layout |
| Email Address Duplication Check | - | ||||
| Custom Fields | - | 10 fields/module (Note: Activities module has only 10 fields) | 155 fields/module (Note: Activities module has only 140 fields) | 300 fields/module (Note: Activities module has only 230 fields) | 500 fields/module (Note: Activities module has only 230 fields) |
| Unique Fields | - | 2 fields/module | 2 fields/module | 2 fields/module | 2 fields/module |
| Picklist History Tracking | - | - | - | ||
| Color Coding Picklists | - | 2 picklist fields/module | 5 picklist fields/module | 10 picklist fields/module | 15 picklist fields/module |
| Global Sets | - | - | - | 30 global sets/org, 15 global sets/module, 30 picklist associations/global set | 50 sets/org, 15 global sets/module, 30 picklist associations/global set |
| Standard List Views | |||||
| Custom List Views | 5 list views/module | 50 list views/module | Unlimited | Unlimited | Unlimited |
| Records in List Views | 50 | 100 | 100 | 100 | 100 |
| Smart Filter | 5 | 5 | 5 | 10 | 10 |
| Kanban View | 1 (Only for the Deals and Activities modules) | 5 | 5 | 5 | 10 |
| Modify Criteria Pattern | |||||
| Last Activity Time in Criteria | |||||
| Custom Related Lists | - | - | 3/module | 5/module | 10/module |
| Customize Search Layout | |||||
| Customize Related Lists Columns | - | ||||
| Custom Buttons | - | - | - | 50/module | 250/module |
| Personal Fields | 30 fields/module | 30 fields/module | 30 fields/module | 30 fields/module | 30 fields/module |
| Web Tabs | - | 5 | 10 | 25 | 50 |
| Copy Customization | - | ||||
| Wizards | - | - | - | 10 (2 per module) | 25 (5 per module) |
| Multiple Sales Pipeline | Default (standard) pipeline only | 5 | 10 | 20 | 50 |
| Customize User Layout | - | 10 custom fields | 50 custom fields | 50 custom fields | 50 custom fields |
| Domain Mapping | - | - | - | ||
| External Fields | - | - | - | 10 | 15 |
| Lookup Filter | - | - | - | ||
| Fields of Lookup | - | - | - | 5 fields/lookup field | 5 fields/lookup field |
| Kiosk Studio | - | - | 5 kiosks | 25 kiosks | 50 kiosks |
Canvas
| List View | - | 50 views/module | 50 views/module | 50 views/module | 50 views/module |
| Detail View | - | 25 views/module | 25 views/module | 25 views/module | 25 views/module |
| Form View | - | 25 views/module | 25 views/module | 25 views/module | 25 views/module |
| Canvas Rules | - | 100 rules/module | 100 rules/module | 100 rules/module | 100 rules/module |
| Reusable components | - | 25 components/org | 25 components/org | 25 components/org | 25 components/org |
| Import/Export Canvas views | - | 10 views/org | 10 views/org | 10 views/org | 10 views/org |
Maximum limit for individual field types
| String fields (Single Line, Multi Line, Pick List, Multi-select Pick List, Email, Phone, URL, and Auto Number) Maximum 10 Text Area fields | - | 10 (includes upto 1 Rich Text Fields) | 60 (includes upto 2 Rich Text Fields) | 200 (includes upto 5 Rich Text Fields) | 200 (includes upto 5 Rich Text Fields) |
| Number fields | - | 10 | 20 | 40 | 40 |
| Decimal, Percentage, Currency fields | - | 10 | 15 | 60 | 60 |
| Date Fields | - | 10 | 15 | 50 | 50 |
| Date Time Fields | - | 10 | 10 | 50 | 50 |
| Boolean (Checkbox) | - | 10 | 20 | 80 | 80 |
| Long Integer Fields | - | 10 | 15 | 35 | 35 |
| Lookup Fields | - | 1 | 5 | 10 | 15 |
| Multi-select Lookup Fields | - | - | - | 2 | 2 |
| User Fields | - | - | - | 5 | 5 |
| Record Image Field | |||||
| File Upload Field | - | 2 fields per module | 5 fields per module | 10 fields per module | 15 fields per module |
| Auto-number Fields | - | 1 | 1 | 1 | 1 |
| Formula Fields | - | - | 15 | 20 | 25 |
| Multi-user Field | - | - | - | 1 | 1 |
| Image Upload Field | - | 2 fields per module | 5 fields per module | 10 fields per module | 15 fields per module |
| Rollup summary | - | - | - | 10 | 15 |
Special Fields
| Contact Role | |||||
| Terms & Conditions | - | - | |||
| Tax Rates | - | - |
CRM for Everyone
Next Gen UI
| Sidebar | |||||
| Teamspace availability | - | ||||
| Teamspace Limits | - | 5 | 10 | 25 | 25 |
| Max Folders per Teamspace | - | 50 | 50 | 50 | 50 |
| Interactions Tab | - | - | - | ||
| Chart view | - | - | - | 5/org | 5/org |
| Grid view | - | ||||
| Timeline view | - | - | - | ||
| Split view | 1/org | 5/org | 5/org | 10/org | 25/org |
| Dark mode |
Team Module
| Team Module | - | ||||
| Maximum Modules | - | 10 | 25 | 200 | 500 |
| Custom fields per Team Module | - | 25 | 50 | 300 | 500 |
| Lookup fields | - | 1 | 5 | 10 | 15 |
| File upload fields | - | 1 | 5 | 5 | 5 |
| Public fields Limits | - | 30 | 30 | 30 | 30 |
| Team Users Availability | - | ||||
| Connected workflows | - | 2 workflows, up to 5 modules, 5 triggers each | 2 workflows, up to 10 modules, 5 triggers each | 10 workflows, up to 15 modules, 10 triggers each | 10 workflows, up to 15 modules, 10 triggers each |
| Connected workflow actions | - | 3 create connected record, 5 field update, 3 notify | 3 create connected record, 5 field update, 3 notify | 3 create connected record, 5 field update, 3 notify | 3 create connected record, 5 field update, 3 notify |
Process Management
| Blueprint | - | - | 3 Blueprints (Includes the default Blueprints) | 50 Blueprints (Includes the default Blueprints) | 100 Blueprints (Includes the default Blueprints) |
| Clone Blueprint | - | - | |||
| Common Transition per Blueprint | - | - | 2 | 10 | 25 |
| Transition per Blueprint | - | - | 10 | 100 | 300 |
| Field Count During Transition | - | - | 4 | 10 | 50 |
| Approval Process | - | - | - | ||
| Review Process | - | - | - | 5/module | 10/module |
| Journey Builder | - | - | - | 5 journeys/org (includes both active and inactive journeys) | 10 journeys /org (includes both active and inactive journeys) |
| PathFinder | - | - | - | 50,000 record captures/day, and 100,000 transitions/day across all processes. | 100,000 record captures/day, and 200,000 transitions/day across all processes. |
Automation
| Workflow Rules (Organization limits) | 2500 (maximum 2000 active) | 2500 (maximum 2000 active) | 2500 (maximum 2000 active) | 2500 (maximum 2000 active) | 2500 (maximum 2000 active) |
| Workflow Rules (Configuration limits) | 10 rule/module (maximum 5 active) | 30 rules/module (maximum 15 active) 5 conditions/rule | 80 rules/module (maximum 40 active) 5 conditions/rule | 125 rules/module (maximum 75 active) 10 conditions/rule | 150 rules/module (maximum 100 active) 10 conditions/rule |
| Scheduled Action | - | 5 actions/condition | 5 actions/condition | 5 actions/condition | 5 actions/condition |
| Workflow Usage | - | - | - | ||
| Tasks | 5 tasks/action | 5 tasks/action | 5 tasks/action | 5 tasks/action | 5 tasks/action |
| Reminder for Workflow Tasks | - | ||||
| Email Notifications | 5 email notifications/action, 50 emails/user license, 150 emails/day (whichever is lower) **Emails can be sent only to the CRM users. | 5 email notifications/action, 100 emails/user license, 5,000 emails/day (whichever is lower) | 5 email notifications/action, 200 emails/user license, 10,000 emails/day (whichever is lower) | 5 email notifications/action, 500 emails/user license, 25,000 emails/day (whichever is lower) | 5 email notifications/Action, 1,000 emails/User License, 50,000 emails/Day (whichever is lesser) |
| Record Owner, Record Creator, Record Owner's Manager | |||||
| Using Email field from the Module & Related Modules | - | ||||
| Field Updates | - | 5 field updates/action | 5 field updates/action | 5 field updates/action | 5 field updates/action |
| Delete | - | ||||
| Field Update | - | ||||
| Add Task, Add Meeting, Schedule Call, and Create Record | 1,000 (Only Add Task is supported) | 50,000 | 300,000 | 500,000 | 500,000 |
| Assign Record Owner | - | ||||
| Workflow Convert | - | ||||
| Execute Based on Date Field Value | - | ||||
| Execute Based on Record's Score | - | ||||
| Execute Based on Recommendation | - | - | - | ||
| Webhooks | - | 1/action 25,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 500,000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower) | 1/action 1,000,000 calls/day or 1000 calls/user/day Limit applicable for the org. (whichever is lower) |
| Actions by Zoho Flow | - | ||||
| Assignment Rules | - | 10 rules/module & 20 rule entries | 20 rules/module & 20 rule entries | 50 rules/module & 100 rule entries | 50 rules/module & 100 rule entries |
| Assignment Thresholds | - | - | 20 thresholds per module & 500 users per threshold | 30 thresholds per module & 500 users per threshold | 30 thresholds per module & 500 users per threshold |
| Functions | - | - | - | 1 Instant Action and 5 Time-Based Actions per Rule | 1 Instant Action and 5 Time-Based Actions per Rule |
| Custom Schedules | - | - | - | 30 schedules/org | 50 schedules/org |
| Marketing Attribution (the feature has been discontinued) | - | - | - | ||
| Segmentation | - | - | - | 1 (active or inactive) 5 (unpublished or draft) | 5 (active or inactive) 20 (unpublished or draft) |
| Workflow Usage Report | - | - | - | ||
| Cadences | - | 20 cadences/module, up to 10 active/module at a time; maximum 18 follow-ups | 40 cadences/module, up to 20 active/module at a time; maximum 40 follow-ups | 60 cadences/module, up to 30 active/module at a time; maximum 70 follow-ups | 70 cadences/module, up to 50 active/module at a time; maximum 90 follow-ups |
Webforms
| Forms for Leads/Contacts | 1 form/module | 5 forms/module | 10 forms/module | 20 forms/module | 100 forms/module |
| Approve Records | |||||
| Auto Response Rules | 1 rule | 5 rules | 10 rules | 20 rules | 25 rules |
| Unsubscribe Links | 2 | 5 | 10 | 10 | 10 |
| Notify Record Owner | - | ||||
| Webform Analytics | - | - | - | 100,000 visits/month and 3 months of data for Analytics | 300,000 visits/month and 6 months of data for Analytics |
| Webform A/B Testing | - | - | - | 2 webforms/module | 10 webforms/module |
| Individual Email | - | 50/user/day (Maximum 200 per org) | 300/user/day | 300/user/day | 300/user/day |
| Email Integration (IMAP/POP3/Gmail API/Graph API) | - | ||||
| Email Insights | - | (Note: Includes response tracking & limited options under advanced filters.) | |||
| Organization Emails | 3 | 50 | 75 | 500 | 500 |
| BCC Dropbox | - | 10 approved email addresses | 10 approved email addresses | 10 approved email addresses | 10 approved email addresses |
| Attachments in Email | 10MB | 10MB | 10MB | 10MB | 10MB |
| Email Sharing | - | ||||
| Email Scheduling | |||||
| Email Authentication | 10 Domains | 10 Domains | 50 Domains | 100 Domains | 100 Domains |
| Email Parser | - | - | - | Up to 20 parsers, with a maximum of 10 active at a time | Up to 40 parsers, with a maximum of 20 active at a time |
| Email Association with Deals | - | ||||
| Email Relay | - | - | 10 domains | 20 domains | 20 domains |
| Zoho CRM for Office 365 | - | ||||
| Zoho CRM for Gmail Add-on | - | ||||
| SalesInbox | - | - | - |
Integrations
Integrations with third-party vendors and products within the Zoho family often require paid licenses from both Zoho CRM and the integrated software.| CRM Marketplace (Extensions for Zoho CRM) *some extensions are not available in the Standard and Professional Editions | - | 5 | 10 | 20 | 50 |
| Zoho Creator Integration | - | ||||
| Integration with Online Meeting providers | - | ||||
| Visitor Tracking Zoho SalesIQ Integration | |||||
| Zoho Survey Integration | |||||
| Survey Creation in Campaigns Module | - | ||||
| Zoho Writer Add-on | - | ||||
| Zoho Desk Integration | |||||
| Zoho Projects Integration | |||||
| Zoho Finance Suite Integration | - | - | |||
| Zoho PhoneBridge | - | ||||
| Zoho Analytics Integration | (Zoho Analytics Premium subscription is included at no extra cost) | ||||
| Zoho Campaigns Integration | |||||
| Zoho Forms Integration | |||||
| Zoho Webinar Integration | - | ||||
| Zoho Backstage Integration | - | ||||
| Zoho Meetings Integration | - | ||||
| Mail Merge Template (Plug-in for Microsoft Office) | - | - | 1000 merges/month/org | 1000 merges/month/org | 1000 merges/month/org |
| Attach from Google Docs | - | ||||
| Google Calendar Synchronization (For Google Users) | - | ||||
| Google Contacts Synchronization (For Google Users) | - | ||||
| Zoho CRM for Google Ads | - | - | |||
| Slack Integration | - | ||||
| Zoho CRM Mobile Edition | |||||
| Zoho CRM Analytics Mobile Edition | |||||
| Check-in | |||||
| Zoho Directory Integration | - | ||||
| Remote Sales Office | - | ||||
| LinkedIn Sales Navigator Integration | - | ||||
| WhatsApp Business | - | ||||
| Google Chat Integration | - | ||||
| LINE Business | - |
Google Workspace
| Export Meetings to Google Calendar | - | ||||
| Export to Google Tasks | - | ||||
| Synchronize Google Calendar (For Google Workspace Users) | - | ||||
| Synchronize Google Contact (For Google Workspace Users) | - | ||||
| Zoho CRM Webforms for Google Sites | - | 1/module | 10/module | 20/module | 100/module |
Developer Hub
| APIs - Allowed credits More details on API limits | 5,000 | 50,000 + (Number of User licenses x 250) + Add-on credits | 50,000 + (Number of User licenses x 500) + Add-on credits | 50,000 + (Number of User licenses x 1000) + Add-on credits | 50,000 + (Number of User licenses x 2000) + Add-on credits |
| APIs - Maximum credits | 5,000 | 100,000 | 3,000,000 | 5,000,000 | Unlimited |
| Functions - Allowed credits More details on Function limits | - | 5,000 + (Number of User licenses x 200) *(Available only through extensions) | 5,000 + (Number of User licenses x 200) *(Available only through extensions) | 20,000 + (Number of User licenses x 500) + Add-on credits | 20,000 + (Number of User licenses x 1,000) + Add-on credits |
| Functions - Maximum credits | - | 15,000 | 20,000 | 400,000 | Unlimited |
| Client Script | - | - | |||
| Widgets | - | - | - | ||
| Connections | - | - | |||
| GraphQL | - | - | - | ||
| ZDK CLI (Beta) | - | - | - | ||
| Queries | - | - | 100 Queries | 250 Queries, 200 Sources | 500 Queries, 200 Sources |
| Circuits | - | - | - | 15,000 credits | 20,000 credits |
| Data Model | - | - | - | ||
| Sources | - | - | - | 200 | 200 |
General
| Personal Settings | |||||
| Company Logo and Theme | |||||
| Fiscal Year | |||||
| Business Hours | |||||
| Portals | - | - | - | 1,000 free invites shared across Portal user types. Pricing for additional portal user licenses. | 1,000 Free invites shared across Portal user types. Pricing for additional portal user licenses. |
| Sandbox | - | - | - | 3 Configuration, 2 Configuration and Data type Sandboxes | 7 Configuration, 3 Configuration and Data type Sandboxes |
| Business Card View | |||||
| Calendar | |||||
| Calendar Synchronization (CalDAV Access) | - | ||||
| Advanced filters | |||||
| Tags for Records | - | 5 tags/record 20 tags/module | 10 tags/record 60 tags/module | 10 tags/record 100 tags/module | 10 tags/record 200 tags/module |
| Sticky Notes | |||||
| Translations | - | - | - | ||
| Users | 3 Users (Free) | ₹800 /user license/month billed annually or ₹1300 month-to-month | ₹1400 /user license/month billed annually or ₹2100 month-to-month | ₹2400 /user license/month billed annually or ₹3000 month-to-month | ₹2600 /user license/month billed annually or ₹3200 month-to-month |
| Lite Users | - | - | - | ₹2,400 /user license/month billed annually or ₹3,000 month-to-month | ₹2,400 /user license/month billed annually or ₹3,000 month-to-month |
| Accessibility Controls |