Omnichannel engagement with complete customer context
Zoho CRM Plus provides you the convenience of having all your teams and the channels your customers use to interact with your business, such as phone, email, live chat, surveys, and social media, in one place, so you can view and respond to all interactions and maintain continuity across every channel, regardless of the mode of engagement.
Get Started
Why choose Zoho CRM Plus for your omnichannel engagement?
- Omnichannel engagement
- Unified customer signals
- Unified teams
- Unified interface
- Omnichannel engagement
Connect all your customer-facing channels to CRM Plus and manage them from one screen. Create and send email campaigns, make calls, engage with your audience across different social media channels, send surveys, and more.
- Unified customer signals
Stay informed about customer interactions in real-time across sales, marketing, and customer service, as well as all third-party apps integrated with CRM Plus and act on them instantly from a unified panel.
- Unified teams
Unify your customer-facing teams in one place so they can work together and collaborate on campaigns. Use that cross-functional visibility to improve your campaign performance.
- Unified interface
Manage all your sales, marketing, and customer service tools in a single account. Import your teams and data, manage their access, and take care of all your customer-facing efforts from one platform.
Unified campaign management across marketing, sales, and service
Brand Studio provides a centralized platform for orchestrating integrated campaigns that span your entire customer journey. Marketing, sales, and service teams collaborate seamlessly within a unified workspace, with consistent messaging and coordinated execution across all customer touchpoints. Transform disconnected team efforts into synchronized customer journey orchestration that drives measurable business outcomes.
Marketing journeys, seamlessly connected to sales and service
Automate the entire customer journey from prospect to qualified lead. Create workflows that adapt to customer behavior, automatically segment, score, and push sales-ready leads directly into your pipeline.
Create and send powerful email campaigns
Personalize every email message you send by choosing from a wide range of pre-built templates and using merge tags and dynamic content. With CRM Plus's powerful email marketing tools, you can create efficient email workflows to nurture your subscribers through a series of emails and send out messages at the optimal open times. You can even customize your workflows to respond to your email replies and push active contacts to your CRM.
Learn more
Provide the best customer service across every channel
Zoho CRM Plus's omnichannel help desk enables you to track and respond to customer conversations across channels, such as phone, email, live chat, social media, telephone, and survey responses. Categorize tickets based on priority and view and respond to customer tickets from a single, universal inbox. View relevant customer context for incoming tickets, such as ticket history, so your customers don't have to repeat themselves.
Learn more
Reach out to your audience on multiple social channels
Connect and engage with your audience on different social platforms like Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok, Google My Business, and Youtube. Whether you receive a mention from a prospect or post a new campaign, use our powerful social publishing and messaging tools to create meaningful interactions. You can schedule posts, create a content pipeline, and plan all your social media engagement.
Learn more
Leverage WhatsApp for your sales and service communications
Connect your WhatsApp business account to CRM Plus and start managing all your conversations from one place. Create canned responses for frequently asked questions and have your team answer questions directly from CRM Plus. Share documents, take notes for your sales team to follow up on, and keep the conversations going. Through instant messaging in Zoho Desk, you can connect to popular customer engagement channels such as WhatsApp, Telegram, Line, and WeChat, and take your service communications there.
Connect with your customers through webinars
Engage and convert audiences with integrated webinars. Host live sessions and automatically sync all attendee interactions into your CRM, turning every event into a source of actionable customer data.
Get notified on customer interactions through unified signals
When a prospect opens your email campaign, mentions your company on social media, or has responded to your survey, you're instantly notified through SalesSignals. SalesSignals provides you all relevant context related to a notification so you can instantly engage with the customer from the SalesSignal panel.
Learn more
Manage, promote, and analyze your events
Don't let event data get lost in separate apps. Zoho CRM Plus unifies event management within your CRM. Manage the entire event lifecycle and instantly turn attendee engagement into rich, actionable data for your sales and marketing teams.
