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- Web
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- Apr,2025
Email access in the Cases module
Users can now send individual or mass emails to related contacts directly from the Cases module. Users can easily compose emails by clicking the Send Email button in a case record. The recipient's primary email address will automatically appear, and users can choose from secondary or custom addresses as well. All case-specific emails sent to the associated contact directly from the Cases module in the Email section in the Related List can be viewed and can be filtered by "Sent Emails from CRM" or Emails associated with the contact." Mass emails can also be sent easily from the Cases module by selecting a pre-made template for the same query.
Read more - Web
- Platform and integrations
- All Editions
- All DCs
- Apr,2025
Use MS Teams for daily call operations
Organizations using Microsoft Teams phone system can now integrate it effectively with Zoho CRM for tasks like dialing numbers and logging calls.
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- All Editions
- All DCs
- Mar,2025
What's new in Zoho CRM? | March 2025
Check out the latest enhancements in Zoho CRM this March, including Zia Strategy Influencer, Smart Prompt Builder for custom buttons, Forecast Adjustment, Forecast Hierarchy, Deal Split, and more.
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- Developer Platform
- Platform and integrations
- All DCs
- Mar,2025
Upgraded Python SDK supporting V7 APIs to version 5.0.0
- Introduced new parameters across multiple classes, including GetAttachmentsParam, GetEmailTemplatesParam, ModulesOperations, and UserGroupsOperations
- Added new fields in layouts, record locking configuration, and PickListValue classes.
- Renamed methods in DealContactRolesOperations and CadencesExecutionOperations classes.
- Changed the parameter order from (recordId, moduleAPIName) to (moduleAPIName, recordId) in the addTags and removeTags methods of the TagsOperations class.
- Support added for new APIs: AuditLogExport, Cadences, DealContactRoles, InventoryConvert, InventoryMassConvert, Layouts, Modules, Rich Text Fields, RecordLockingConfiguration, RecycleBin, UserGroups, UsersTerritories, and ZiaEnrichment.
- Changed the display_field datatype in the Modules class from String to Object.
- Introduced new fields: reference_value, deal_category, and show_value in PickListValue.
- Removed the module parameter from the get_scoring_rule method in ScoringRulesOperations.
- Deprecated and removed the following methods: UsersTerritories, validate_before_transfer_for_all_territories, validate_before_transfer, delink_and_transfer_from_all_territories, and delink_and_transfer_from_specific_territory.
- Developer Platform
- Platform and integrations
- All DCs
- Mar,2025
Upgraded Python SDK supporting V7 APIs to version 6.0.0
- Handled error in Utility.getModules for cases where the paramInstance parameter is not passed.
- Added validation for API parameters and header names and their data types.
- Developer Platform
- Platform and integrations
- All DCs
- Mar,2025
Upgraded CSharp SDK supporting V7 APIs to version 5.0.0
- Introduced new parameters across multiple classes, including GetAttachmentsParam, ModulesOperations, and UserGroupsOperations.
- Added new fields in PickListValue, SectionField, and Sections classes.
- Renamed methods in DealContactRolesOperations and CadencesExecutionOperations classes.
- Updated data types: displayField in Modules changed from String to Object, and threadId in EmailRelatedRecords.Email changed from Long to String.
- Changed the parameter order from (recordId, moduleAPIName) to (moduleAPIName, recordId) in the addTags and removeTags methods of the TagsOperations class.
- Deprecated and removed the following methods: UsersTerritories, validateBeforeTransferForAllTerritories, validateBeforeTransfer, delinkAndTransferFromAllTerritories, and delinkAndTransferFromSpecificTerritory.
- Added support for new APIs: AuditLogExport, Cadences, DealContactRoles, InventoryConvert, InventoryMassConvert, Layouts, Modules, Rich Text Fields, RecordLockingConfiguration, RecycleBin, UserGroups, UsersTerritories, and ZiaEnrichment.
- Enhanced FileStore behavior by updating save and update token methods to prevent duplicate entries in the token store.
- Developer Platform
- Platform and integrations
- All DCs
- Mar,2025
Upgraded CSharp SDK supporting V7 APIs to version 4.0.0
Updated the CA DataCenter accounts URL.
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- All Editions
- All DCs
- Mar,2025
The Zoho CRM Q1 2025 Update Is Here!
Your Zoho CRM just got a powerful upgrade with new features and enhancements designed to boost user experience, productivity, and performance.
Explore what’s new 
- Developer Platform
- Customization
- All DCs
- Mar,2025
Client Script support for portals
Your existing Client Scripts will now automatically function within portals without requiring rewrites or duplication. You can customize Client Scripts to apply portal-wide or to target specific user types or specific users and ensure they align with your business needs.
Read more - Developer Platform
- Customization
- All DCs
- Mar,2025
Client Script: subform events and actions
Client Script now supports subform events and subform-specific APIs, enabling validation, automation, and dynamic updates based on user actions like adding, deleting, or modifying rows.
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