Zoho Sales Representative Professional Certificate Program
This certificate program goes beyond theory. It’s built on deep research, real-world sales insights, and 15+ expert interviews with seasoned professionals. Learn about everything sales – from organizing your day, talking to leads, using a CRM, to crushing your sales target.
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Fundamental Sales Concepts – An Overview
Get introduced to the sales world with key concepts, techniques, and frameworks that lay the foundation for your sales career.
Roles and Responsibilities of a Sales Representative
Discover what’s expected of a sales rep, explore real-life workflows, and learn how to navigate your day using practical tips and CRM tools.
Key Skillsets for a Sales Representative
Master the must-have skills in sales, communication, soft skills, and software to grow into a well-rounded sales professional.
Getting Started with Zoho CRM
Learn how to navigate Zoho CRM confidently and use it to streamline your sales process from day one.
Get Ready to Sell – Guided Projects and Portfolio Development
Put theory into action by building your portfolio, completing a guided sales project, and preparing for real-world interviews.
Expert Voices
Listen to what leading voices in sales have to say. Check out the course above to listen to the complete segment.
Common Negotiation Mistakes Salespeople Make
Jonathan Hantsbarger, Regional Accounts Director at Zoho, breaks down the art of negotiation in sales. From avoiding common mistakes like talking too much or rushing the deal, to focusing on value over price and reading the room. This conversation is packed with practical insights for sales professionals.
Blending Sales Methodologies
Scott McPhail, Enterprise Account Manager at Zoho, shares how combining consultative and solution selling creates a powerful approach in enterprise sales. He walks through how to engage C-suite stakeholders with questions, build rapport through active listening, and solve specific frontline pain points with targeted solutions.
How AI is Reshaping the Sales Workflow
Rikesh (Ricky) Thakrar, Director of Account Management at Zoho, shares how AI is transforming everyday sales work, from predicting the best time to reach out, to summarizing emails, enriching customer data, and even coaching reps live on calls.