Zoho CRM
support and customer services
Around-the-clock support, and onboarding sessions on important features to aid quick CRM implementation to turnkey business solutions—leverage Zoho CRM for your business with the help of our customer success services.
Customer Support
Zoho CRM Support plans
Classic Support
If you have a paid subscription of Zoho CRM, you get classic support by default. You can reach out to our support team through email, call, or chat, or schedule a remote assistance session.
Premium Support
We recognize that every business is different, with unique objectives, use cases, priorities, and overall requirements. Get started with Zoho CRM the right way with set curriculum one-on-one onboarding sessions and priority support.
View detailsEnterprise Support
Have a single point of contact from Zoho working with your team(s) and handling all your product, support, and service requirements exclusively. This service combines strategic account management with preemptive, insight-driven support.
What Enterprise Support offers:
- A dedicated Technical Account Manager (TAM) assigned to your company
- Priority support with an initial response time of one hour upon submitting a support request
- Early access to new features and free demos on how to use them
- 24/7 multichannel support: email, toll-free call, chat, and remote access support
- Quarterly reports on feature usage that include recommendations and best practices to optimize performance using Zoho CRM
- Access to all documented resources and developer guides
Platinum Support
Get end-to-end managed support for your custom-built Zoho solution, designed for mid to large enterprises working with Zoho Enterprise Business Solutions (EBS). A designated Technical Account Manager (TAM) from Zoho is your single point of contact for all your support, product, and solution requirements after deployment.
What Platinum Support offers:
- A designated TAM who is familiar with your Zoho EBS implementation and handles all your product, support, and solution requirements
- Priority issue resolution with an initial response time of 30 minutes
- Early access to new features and free demos on how to use them
- Specialized support for custom-built components, including custom functions, deployed widgets, telephony solutions, and third-party integrations
- Phone and chat support in your time zone, Monday to Friday
Business solutions
Drive growth with
end-to-end business solutions
The larger the business, the greater its complexity. Zoho offers consulting-led implementation to meet the unique needs of your enterprise business, helping you leverage custom-developed tools and solutions to boost efficiency and stay ahead of the curve.
The Zoho Enterprise Business Solutions team takes care of every stage of creating and deploying your end-to-end CRM solution, including the following:
- Gathering input from stakeholders to develop a project plan
- Analyzing your pain points and processes to list out your precise requirements
- Conceptualizing and designing a holistic CRM solution by aligning our products with your processes
- Customization, integration, testing, and implementation of your solution
- Migrating your data and onboarding your team for a seamless transition to the new system
- Offering Platinum support for custom-developed /Implemented solutions by EBS
The result is a highly intuitive CRM solution tailored to your company's needs and forming the core of your operations—so that your business can focus on achieving its goals.
CRM setup
Give your selling efforts a Jumpstart
We know how important it is for your business to minimize the time it takes to go from buying software to having it configured the way you want. Your employees should be able to focus on your business goals instead of spending their time aligning your new CRM with your business.
That's why we offer Jumpstart:
A way to make your initial CRM setup process as streamlined and frictionless as possible, so that your business can get the ball rolling on your sales efforts with your new CRM.
All you need to do is share with us a list of your business processes and tell us how you'd like your CRM system to function for you. A dedicated product expert from Zoho will analyze these requirements, tailor Zoho CRM to meet them, and optimize it for your business in no time.
So sit back and allow our experts to set up your Zoho CRM in the best and most efficient way for your business!
Register for Jumpstart| ClassicAvailable by default for paid editions of Zoho CRM | PremiumCosts 20% of your subscription fee | EnterpriseCosts 25% of your annual subscription fee (with min. 50 user licenses) | Platinum30% of your annual Zoho subscription fee (min. 250 user licenses, annual subscription) | |
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| Services | ||||
| Knowledge base Master Zoho CRM with our detailed help docs, how-to videos, webinars, and more. | ||||
| Community forums Ask questions, find answers, and join discussions with other Zoho users. | ||||
| Self-service portal View all your tickets and submit new support requests to get assistance from our support team. | ||||
| Multi-channel support Contact support through email, toll-free call, chat, or remote access support | 8 hours, 5 days/week | 24 hours, 5 days/week | 24 hours, 7 days/week | Customer's time zone, Monday to Friday |
| Initial response time | 8 hours | 3 hours | 1 hour | 30 minutes |
| Onboarding period Receive personalized guidance from our specialists on how to set up and use Zoho efficiently for your business. | 15 days from date of subscription | 15 days from date of subscription | A Technical Account Manager (TAM) will be assigned to handle both your onboarding and ongoing support needs. | A Technical Account Manager (TAM) will be assigned to handle specialized support for custom-built components, including custom functions, deployed widgets, telephony solutions, and third-party integrations during onboarding. |
| Onboarding sessions | 4 sessions during onboarding period | 4 sessions during onboarding period | ||
| Session length | 60 minutes each | 60 minutes each | ||
| Feature walkthroughs | ||||
| Step-by-step guidance on CRM setup & configuration | ||||
| Dedicated onboarding specialist A single point of contact from Zoho who works exclusively with your company and handles all your needs. | - | - | ||
| Zoho Technical Account Manager (TAM) | - | - | ||
| Quarterly report (Feature usage reports + Recommendations) A report of your CRM usage with suggestions and best practices to optimize your business performance. | - | - | ||
| Early access to new features | - | - |
CONTACT US
- Email: support@zohocrm.com
- Phone:+971 4 574 8400 , 800 044 44424
- Twitter: @zohocares
You can also submit a support request through our customer portal.