How do I change the WhatsApp Business phone number that I’ve connected with Zoho Books?

To change the WhatsApp Business phone number that you have connected with Zoho Books, you will have to delete the current phone number’s association. Doing this will delete all the existing chats, and you will no longer be able to send or receive messages from this WhatsApp channel.

Here’s how you can delete the existing channel:

• Go to Settings, navigate to Integrations & Marketplace, and click WhatsApp.
• Click the Trash icon in the Default WhatsApp Business Number section and click Delete in the confirmation pop-up. The WhatsApp number associated with Zoho Books will be deleted.

After deleting, here’s how you can create a new channel:

• Click Set Default Number in the Default WhatsApp Business Number section.
• Select the number you want to set as the default WhatsApp number from the pop-up that follows, and click Continue.

Your default WhatsApp number will be updated.