A central space for customer collaboration
Give your customers a space to collaborate and innovate by building a user-frindly community forum with Zoho Desk.
How can you benefit?
- Keep users engaged with your brand.
- Boost search rankings with discussions.
- Give customers a space to share feedback.
- Help customers discover best practices and use cases.
- Understand customer needs better.
Create a dedicated spot for customers
Create a space where customers can connect, help each other, track requests, follow relevant topics, and monitor their community participation effortlessly.
Provide the right information at the right time
Reduce agent workload by surfacing relevant articles when customers search the community or before they submit a request, enabling faster self-service.
Design it to your liking
Make community a part of your brand experience with a mix of no-code and advanced HTML/CSS styling options. Our intuitive drag-and-drop builder lets you design the layout and add helpful widgets for a smoother user experience.
Organize everything for your agents
While the community runs itself, some issues need agent support. Zoho Desk’s community module helps agents focus on the important items and manage multiple brands by categorizing issues, problems, and questions based on their status.
Keep your community space relevant
Your customers are likely to engage on a platform that is in line with their interests and needs; keep in check who can see your community posts and monitor what goes on the community from new requests to customer replies with easy moderation in Zoho Desk.
Reward active engagement
Build experiences that align with customer needs by encouraging customers to share their feedback and participate in community activities with gamification—assign points and badges upon task completion.
Better your presence with insightful metrics
Get all the data you need to make your community interactions engaging by diving deeper into details for the whole community activity and each community post.
Facilitate customer-to-customer
support with Zoho Desk
- No credit card required.
- No software to download.