Zoho Desk

Zoho Desk can keep your customers and customer support agents truly happy—read on to find out how.

Zoho Desk is one of the industry's first context-aware help desk tools that provides fully integrated omni-channel support. With features like AI, process automation, mobile applications, context-aware ticketing, guided conversations, and more, you can rest easy knowing you're providing the best customer service possible.

Zoho Desk vs happyfox

Capability

Capability
Richness of features
Offering
In-built help center ( ASAP)
Work Mode
Quick Ticket View
Built-in multi-brand ticket management
@mentions
Advanced Process Management (Blueprint)
Chat/chat messaging
IVR/voice recognition
AI Virtual assistant
Call recording/ transfer
Knowledge management
Community support
CRM integration
Data import/export
Churn management
Gamification
145+
Single integrated suite
Around 75
Separate bundles as add-ons
Add-on

We are not claiming fictitious capabilities and here's the proof:

Your customers deserve better service, and you're looking at the best solution.

Help (center) where it matters
By using the ASAP plug-in, you can add your customer help center anywhere on your website, product, or mobile application, making it easy for customers to reach you.
Multi-department ticketing
Enjoy using built-in multi-department ticket management to manage multiple brands, all while using a single help desk.
Artificial Intelligence
Use powerful AI to operate your customer service, with sentiment analysis, proactive notifications, auto-tags, a smart knowledge base, and voice and chat assistance for customers.
Mobile app on the go
Radar is the industry's first performance tracking app for managers and agents that shares detailed stats, like live traffic, channel traffic, and happiness ratings.
Switch as you wish
Migrate data from other desk applications to Zoho Desk with absolute ease using Zwitch, our data switching tool that securely transfers your data.

Your customers deserve better service, and you're looking at the best solution.