Answer Bot—Your trusted source of help
When it's time to lend your agents and customers a helping hand, Answer Bot comes to the rescue by generating instant responses from your most reliable sources.
How can you benefit?
- Help more customers in less time
- Automate repetitive interactions
- Support customers across time zones
- Help agents send faster responses
Assists your customers across channels
Zia Answer Bot searches through your knowledge base to provide customers with the most relevant answer instantly on the device and channel of their choice.
Crafts the perfect response for your agents
Zia analyzes ticket content and generates the most relevant responses from your knowledge base directly in your agents' workspace so they can help customers efficiently.
Trains to handle your business needs
Create brand-specific Answer Bots while exercising complete control over the information Zia uses to train itself. You can add articles, update them, and retrain Zia to apply the latest information to automated interactions with customers and agents.
Generates human-like responses
Expand your information repository by accessing open domain data or tweak suggested responses based on existing knowledge base resources with generative AI capabilities powered by Zia or ChatGPT.
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