AI 
that
understands customer service
Zoho Desk's AI, Zia, is built with ease of use, capability, and security in mind — empowering you to deliver high-quality support every single time.
Always at your
customer's service
Answer Bot helps customers instantly by fetching the relevant articles from your knowledge base. Get the best of AI and human assistance by enabling it with live chat support in ASAP.
Learn moreThe duo that never
fails to deliver
Zia makes your agents' lives simpler by helping them right when they need it.
Get response suggestions
Answer Bot quickly fetches relevant response suggestions based on the agent's input to speed up the resolution process.
Access similar tickets
Zia auto tags incoming requests, which allows agents to access tickets with the same tag and provide accurate support.
Track customer sentiment
Identifies sentiment for every ticket raised, helping agents create sentiment-specific views to prioritize tickets contextually.
Take Zia to the next level
with generative AI
Integrate Zia with ChatGPT to summarize tickets, analyze ticket tone, and provide reply assistance to agents and customers. Choose to draw information exclusively from your knowledge base or use open-domain sources based on your business needs.
Learn more
Strengthen connections
with your customers
Zia makes it easier to manage support operations with its powerful automation and insights.
Accelerate ticket assignment
Zia auto-updates ticket fields, which sets the automation workflows in action and streamlines support operations for higher efficiency.
Learn moreMonitor unusual ticket activity
Predicts and notifies you of unusual ticket activity to ensure smoother operations.
Track AI support insights
Shares support insights like commonly asked customer questions, overall customer sentiment, and more to help you make the right decision.
Here's what our customers
say about Zia
With Zoho's report, specifically the new Zia dashboards, I am able to watch very closely how my staff is interacting with the customers and predict things as well. For example, with Zia dashboards, I was able to find out that twice a week between 1 and 4 pm, for whatever reason, we almost doubled our inbound call flow from our customers. So, by using that, we were able to proactively shift and schedule staff and make sure that we're always there for our customers.
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Matt CianfaraniChief Operating Officer, Cartika
The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to
the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.
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Steven GabbardFounder, Contractor Foreman
Value-centric
Zia is specifically designed to improve customer support. It's built into Zoho Desk, so you get AI capabilities at no additional cost.
Safe and secure
In our commitment to privacy and security we never use our customers data to train our AI model and are compliant with GDPR, HIPAA, and CCPA.
Convenient
Zia's intuitive UI and simple configuration process make it easy for your teams to implement and start using it in no time.