Managing Organization and Account

Zoho Commerce lets you manage your Zoho account and organizations from one place. You can update your primary email address, change your password, close your account, create organizations, and switch between organizations.

Manage Your Zoho Account

Your registered email address is the primary email address for your Zoho Commerce account. You can update it and change your Zoho account password from Zoho Accounts.

Update Email Address

The email address that you provided when you signed up for Zoho Commerce is your registered email address by default.

To update your primary email address:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Profile in the left sidebar.
Select Email Address.
Under My Email Addresses, click + Add Email Address.
Enter the new email address.
Enter the OTP sent to the new email address to verify it.
Click Add.
Hover over the new email address and click Mark as Primary.

The email address marked as primary is used for your Zoho Commerce account.

Change Password

You can change your Zoho account password whenever required.

To change your password:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Security in the left sidebar.
Click Change Password next to Password.
In the popup, enter your Current Password.
Enter the New Password.
Enter the new password again in Confirm New Password.
Click Change Password.

If you forgot your current password, click Forgot Password? in the password popup to reset it.

Note: To terminate existing browser and mobile app sessions, go to Security → Device Sign-ins in Zoho Accounts. Select the sessions you want to terminate and click Delete.

Delete Account

You can close your Zoho account when you no longer need it.

Warning: Deleting your Zoho account permanently deletes all data associated with it. If you are the admin of an existing organization, close the organization before you close your account.

To delete your account:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Settings in the left sidebar.
Select Close Account.
Click Close Account.
On the next page, click Proceed to confirm.

Your Zoho account is deleted after you confirm the action.

Manage Your Organization

Zoho Commerce lets you manage multiple organizations and users from one account. You can create multiple stores, join existing organizations, and switch between organizations.

Create a New Organization

Make sure you have the permissions required to access the Zoho Commerce features that you want to use.

To create a new organization:

Log in to your Zoho Commerce organization.
Click the Organization Name dropdown in the top-right corner.
Click Manage under My Organizations.
Click + New Organization.
Enter your business details to customize your online store.
- Organization Name - Enter your online store’s name.
- Country - Select the country where your store operates.
- Currency - Select your organization’s accounting currency.
- Time Zone - Select the time zone on which your store operates.
- Where are you on your selling journey? - Choose your current state in the selling journey from the dropdown list
- Industry - Choose your store’s domain.
Read the terms and policies, then select I agree to the Terms of Service and Privacy Policy.
Click Create your online store.
On the next page, click Get Started to create your store with the default theme selected for your industry.

To select a different theme:

Click View All Themes.
Select a theme from the theme library.
Click Use This to apply the theme to your online store.

Note: You can change the template or customize your online store later.

The new organization is created after you complete the setup.

Switch to Another Organization

If you belong to multiple organizations, you can switch between them from the organization menu.

Log in to your Zoho Commerce organization.
Click the Organization Name in the top-right corner.
Select the organization that you want to switch to from My Organizations list.

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