Plans for Zoho Commerce
Zoho Commerce offers multiple pricing plans for businesses of different sizes. You can compare the pricing plans and choose the plan that best suits your business requirements.
You can sign up for a 14-day free trial before subscribing to a paid plan. The trial lets you explore the Standard, Professional, and Premium plans.
Note: After your trial ends, or during the trial, you can subscribe to any paid plan to continue using Zoho Commerce. You can select a monthly or yearly billing cycle.
Subscribe to Paid Plans
To subscribe to a paid plan:
- Go to Settings in the top-right corner.
- Click Manage Subscriptions under Organization. You are redirected to the Zoho Store.
- Click Upgrade under your preferred plan.
- Select a payment frequency: Monthly or Yearly.
- Select any Add-Ons that you want to purchase.
- Click Proceed.
- Enter your billing address under Billing Details and select a payment method.
- Click Proceed To Pay and complete the payment.
After the payment succeeds, your Zoho Commerce organization switches to the selected subscription plan.
Purchase Add-ons
Add-ons provide additional capabilities that are not included in your current plan. You can purchase them based on your organization’s requirements.
Prerequisite: You must subscribe to a paid Zoho Commerce plan before you can purchase add-ons.
For example, if your plan allows you to invite five users but you need more users, you can purchase the required number of users as an add-on.
To purchase add-ons:
- Go to Settings in the top-right corner.
- Click Manage Subscriptions under Organization. You are redirected to the Zoho Store.
- Click Upgrade Add-Ons.
- Select the number of units that you want to purchase.
- Click Proceed.
- Click Proceed To Pay and complete the payment.
After the payment succeeds, the purchased add-ons are added to your Zoho Commerce organization.
For details about the add-ons available for your plan, visit the Zoho Commerce pricing plans page.
Upgrade Your Account
The 14-day free trial lets you explore the Standard, Professional, and Premium plans. You can review the features available in the plan that you select.
After the trial ends, subscribe to a paid plan to continue using Zoho Commerce. If you already have a paid plan, you can upgrade or downgrade to another plan.
To upgrade your plan:
- Go to Settings.
- Select Manage Subscription under Organization. You are redirected to the Zoho Store.
- Click Change Plan.
- Click Upgrade under the plan that you want to select.
- Click Proceed To Pay and complete the payment.
After the payment succeeds, your organization switches to the selected plan.
Note: Your payment applies to one Zoho Commerce organization. If you have multiple organizations, upgrade each organization separately.
Downgrade Your Subscription
To downgrade your subscription:
- Log in to your Zoho Commerce organization.
- Go to Settings.
- Select Manage Subscription under Organization. You are redirected to the Zoho Store.
- Click Change Plan.
- Click Downgrade under the plan that you want to select.
- Click Yes, Proceed Downgrade.
- Select the reason for downgrading.
- Click Submit.
Cancel Your Subscription
You can cancel your Zoho Commerce subscription when you no longer want to use the service. After cancellation, your Zoho Commerce data remains available in read-only mode. You can view the data, but you cannot perform actions on it.
To cancel your subscription:
- Log in to your Zoho Commerce organization.
- Go to Settings.
- Select Manage Subscription under Organization. You are redirected to the Zoho Store.
- Under Manage Subscription, click Change Plan.
- Click Downgrade to Free Plan at the bottom-right corner.
- Enter the reason for canceling the subscription.
- Select Downgrade automatically at the end of the current billing cycle to cancel at the end of the billing cycle. Clear it to cancel immediately.
- Click Confirm Downgrade.
Note: If you partially cancel your subscription, refer to the Zoho refund policy to learn how refunds are processed after cancellation.