Integrate Zoho Commerce with SalesIQ

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With the Zoho Commerce’s - SalesIQ integration, you can add a live chat widget to your website, allowing your customers to initiate conversations with you instantly. The integration also helps you track how visitors interact with your site.

Benefits of the Integration

• Interact with visitors using live chat.
• View activity, capture leads, and prioritise visitors for outreach .
• Receive offline messages via email when your team is unavailable.
• Set up a Bot to handle questions when you’re offline.

Prerequisites

• You must have an active Zoho Commerce store for this integration to work.
• You will need to be an Admin in both Zoho Commerce and SalesIQ.

Set Up the Integration

Here’s how you can integrate Zoho Commerce with SalesIQ:

• Go to Settings and click Sales and Marketing under Integrations & Marketplace.
• Click Connect under SalesIQ.

• Click Connect Now.
• Choose the SalesIQ portal you want to integrate your website with under Select Portal.
• Choose the website on which you want the SalesIQ widget to be on.
• Enable Add Live Chat.
• Click Integrate.

Once the integration is done, customers will be able to initiate live chat directly from your website.

Agents in your SalesIQ portal will be able to accept chat requests from the SalesIQ mobile and web applications. The chats initiated by customers would be available in the Chat History section in SalesIQ.

Edit the Integration

Here’s how you can edit the integration’s configuration:

• Go to Settings and click Sales and Marketing under Integrations & Marketplace.
• Click Access under SalesIQ.
• Click Configure.
• Change the SalesIQ portal you want to integrate your website with under Select Portal.
• Choose the website on which you want the SalesIQ widget to be on.
• Enable/Disable Add Live Chat.
• Click Save.

Delete the Integration

Here’s how you can remove the integration:

• Go to Settings and click Sales and Marketing under Integrations & Marketplace.
• Click Access under SalesIQ.
• Click Delete Integration on the top right.
• Click Delete.