## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-fr/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Integrate Zoho Commerce with Zoho Survey

Craft customer feedback surveys that are smart and relevant. Distribute surveys through email notifications and track responses.

## Connect Zoho Survey

To integrate Zoho Survey with your Zoho Commerce store:

*   Log in to your Zoho Commerce organization.
*   Click **Settings** in the top right corner.
*   Navigate to **Sales & Marketing** under _Integrations & Marketplace_.
*   Click **Connect** next to **Zoho Survey**.
*   Authorize the connection with your Zoho Survey account.

After connecting, your organization is linked with Zoho Survey, and you can insert surveys into your email templates to collect customer feedback.

## Add Surveys to Email Notifications

You can now insert surveys created in Zoho Survey directly into your email templates and start collecting valuable customer feedback.

### How to add surveys to email notifications in Zoho Commerce

1.  The first step in embedding a survey is to create one in your Zoho Survey account.
2.  Go to the survey platform at [https://survey.zoho.in](https://survey.zoho.in).
3.  You can create two types of surveys — in-mail surveys and normal surveys.
4.  If you create an in-mail survey, you can embed the survey directly in your email. This survey type is recommended because your customers can take the survey straight from their email.
5.  If you create a normal survey, you can include a link to that survey in your email. Your customers will be redirected to the survey page. We create a link in the name of **Take our Survey**.
6.  In your **Email Notifications** section, click **Edit Template** for the email where you want to include your survey.
7.  Click **Insert Survey** and choose your survey.
8.  Note that only published surveys will be listed in the email templates.

You can include the survey in your transaction emails or marketing emails to gather feedback after a purchase, support interaction, or other customer touchpoints.

**Insight:** Using in-mail surveys is the best option when you want customers to respond quickly without leaving their inbox.

## Disconnect the Integration

If you no longer want to use Zoho Survey with your online store, you can disconnect the integration.

To disconnect:

*   Go to **Settings** and navigate to **Sales & Marketing** under _Integrations & Marketplace_.
*   Click **Show Details** next to **Zoho Survey**.
*   Click **Disconnect**.
*   Confirm the action in the pop-up window.

Once disconnected, the connection between Zoho Commerce and Zoho Survey is removed, and surveys will no longer be available to insert in your email templates.