## Zoho Inventory Documentation Index

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https://www.zoho.com/en-fr/inventory/llms.txt

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# Can I track the serial/batch numbers of items in the returns?

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Yes, in Zoho Inventory, you can track the items that were returned by its serial number and batch number.

Prerequisite:

Before creating a sales return ensure that you have:

*   Created a sales order for the items.
*   Created an invoice within which you have selected the batch numbers and serial numbers for the items.
*   Recorded payment for the items.
*   Packaged and shipped the items.

To track the returns for a serial or batch item:

*   Create a sales return. **Note:** If some of the items are damaged/expired, enable the **‘This sales return contains credit-only goods’** option and enter the damaged quantity in the **Credit-Only** field
*   Create a credit note from the sales return.
*   The line items will be split into two sections - **Credit-Only Items** and **Receivable Items**.
*   Click on the **Add batches** option under the respective item’s quantity.
*   Add the batch details for the receivable and credit-only quantity separately.

**Pro Tip:** The batch reference number should be new and unique as you cannot put the returned item back into the existing batches. However, the Manufacturer Batch# can be the same. You can also track the returned batches in the Batch Details report.

*   Likewise, if the item is serial number tracked, then click on the **Add Serial Number** option to record the serial number for the receivable and credit-only quantities.

**Pro Tip:** After saving the credit note, scroll down to the footer of the credit note. You can find the details of the batch/serial numbers that were added. Click on a serial number to view its transaction history.

**Insight:** The serial and batch numbers that you add for the credit-only items will not be taken into stock and hence, you cannot use them in future transactions.