How do I refund a customer advance when the order is cancelled?

You can refund the advance received from your customer. Here’s how:

• Go to Sales in the left sidebar.

• Select Payments Received under Payments from the top module bar.

• Select the customer advance to be refunded.

• In the Details page, click Refund.

• Enter the refund details:

  • Refunded On – The date the refund is issued.
  • Reference Number – Reference number for the refund transaction.
  • Payment Mode – The method used to refund the amount.
  • From Account – The account from which the refund is issued.

• Click Save.