## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-us/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Files

 ![](/commerce/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/commerce/images/ue-resources/llm-utility-menu/dd-arrow.svg) 

*   [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-us%2Fcommerce%2Fhelp%2Ffiles%2F+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*   [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fen-us%2Fcommerce%2Fhelp%2Ffiles%2F+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*    ![Copy for LLM](/commerce/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM
*    [![View as Markdown](/commerce/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/en-us/commerce/help/files/index.md)

The Files module helps you store and organize media used in your online store. You can create folders, upload files, sort and manage existing files.

* * *

## Manage Files

To view and manage your files:

*   Navigate to **Online Store** module in the left sidebar.
*   Select **Files**. The files and folders are displayed.

By default, files are listed under _Document Root_. You can add a folder to organize your files, upload files, and manage existing files. You can also sort the files and delete them.

### Add a Folder

You can create folders to organize your files.

*   Click **Add Folder** in the top right corner. The **New Directory** dialog box appears.
*   Enter the folder name in the **Directory Name** field.
*   You must upload a file to the folder while creating it:
    *   Click **Upload** next to the **File** field.
    *   Select the required file from your device.
*   Click **Save** to create the folder. The new folder is added under _Document Root_.
*   To create a subfolder, open the required folder and click **Add Folder** and provide a **Directory Name**. The new folder is added under the selected folder.

### Upload Files

You can upload files directly to the current location. Select the required folder and upload files to it.

*   Click **Upload** in the top right. Select the required file from your device. The files will be added to the current folder.

### Sort Files

You can sort records in the file list using the sort menu.

*   Click the **More Options** icon in the top right corner.
*   Choose one of the following options under **SORT BY**:

Option

Description

**Ascending**

Sorts file names from A to Z.

**Descending**

Sorts file names from Z to A.

### Other Actions

You can manage each file from its action menu.

*   Navigate to **Online Store** module in the left sidebar.
*   Select **Files**.
*   Click the dropdown next to the folder or file.
    *   **Rename** - Select **Rename** to change the name of the file or folder.
    *   **Move** - Select **Move** to move the file or folder to another location.
    *   **Delete** - Select **Delete** to delete the file or folder.