Managing Organization and Account

Zoho Commerce lets you manage your Zoho account and organizations from one place. You can update your primary email address, change your password, close your account, create organizations, and switch between organizations.

Manage Your Zoho Account

Your registered email address is the primary email address for your Zoho Commerce account. You can update it and change your Zoho account password from Zoho Accounts.

Update Email Address

The email address that you provided when you signed up for Zoho Commerce is your registered email address by default.

To update your primary email address:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Profile in the left sidebar.
Select Email Address.
Under My Email Addresses, click + Add Email Address.
Enter the new email address.
Enter the OTP sent to the new email address to verify it.
Click Add.
Hover over the new email address and click Mark as Primary.

The email address marked as primary is used for your Zoho Commerce account.

Change Password

You can change your Zoho account password whenever required.

To change your password:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Security in the left sidebar.
Click Change Password next to Password.
In the popup, enter your Current Password.
Enter the New Password.
Enter the new password again in Confirm New Password.
Click Change Password.

If you forgot your current password, click Forgot Password? in the password popup to reset it.

Note: To terminate existing browser and mobile app sessions, go to Security → Device Sign-ins in Zoho Accounts. Select the sessions you want to terminate and click Delete.

Delete Account

You can close your Zoho account when you no longer need it.

Warning: Deleting your Zoho account permanently deletes all data associated with it. If you are the admin of an existing organization, close the organization before you close your account.

To delete your account:

Log in to your Zoho Commerce organization.
Click the My Profile icon in the top-right corner.
Select My Account from the right pane. You are redirected to the Zoho Accounts page.
In Zoho Accounts, click Settings in the left sidebar.
Select Close Account.
Click Close Account.
On the next page, click Proceed to confirm.

Your Zoho account is deleted after you confirm the action.

Manage Your Organization

Zoho Commerce lets you manage multiple organizations from one account. Create organizations, switch between them, choose which one opens by default, join an existing organization by invitation, or delete an organization you no longer need.

Create a New Organization

Make sure you have the permissions required to access the Zoho Commerce features that you want to use.

To create a new organization:

Log in to your Zoho Commerce organization.
Click the Organization Name dropdown in the top-right corner.
Click Manage against Organizations list.
Click + New Organization.
Enter your business details to customize your online store.
- Organization Name - Enter your online store’s name.
- Country - Select the country where your store operates.
- Currency - Select your organization’s accounting currency.
- Time Zone - Select the time zone on which your store operates.
Read the terms and policies, then select I agree to the Terms of Service and Privacy Policy.
Click Create your online store.
On the next page, click Get Started to create your store with the default theme selected for your industry.

To select a different theme:

Click View All Themes.
Select a theme from the theme library.
Click Use This to apply the theme to your online store.

Note: You can change the template or customize your online store later.

The new organization is created after you complete the setup.

Join an Existing Organization

You can access an existing organization from the Join your existing Organizations page. The action available depends on the organization and your role:

For an organization available to you through another Zoho Finance app, click Join Organization to access it.
In the super admin flow, if you are not the super admin of the organization you want to access, click Request Access or Request Join based on the options available. Your request must be approved by the super admin of an organization where you are already a user. You can also contact the super admin using the contact details shown with the organization.

To join an existing organization:

Log in to your Zoho Commerce organization.
Click the Organization Name dropdown in the top-right corner.
Click Manage against Organizations list.
In the My Organizations page, click Join your existing Organizations.
In the Join your existing Organizations page, click Join Organization, Request Join, or Request Access next to the organization you want to join.
Once the super admin approves your request, you can access the organization from the My Organizations page.

Accept or Reject Organization Invitations

An organization invitation shows the organization name, the role you are invited to, and the person who sent the invitation. Review these details before you respond.

Admin Invitation Flow

If you are invited as an Admin, you can open the invitation from the Organizations panel in Zoho Commerce or use the link in the invitation email to access the invited organization.

To accept or reject an admin invitation:

Sign in to Zoho Commerce with the account that received the invitation.
Click the Organization Name dropdown in the top-right corner. Under Invitations to Join Organizations, click View Invite next to the invitation.
Alternatively, open the invitation email and click its link to access the invited organization and view the invitation.
Review the organization name, role, and inviter details.
Click Accept to join the organization as an admin, or click Reject if you do not want to join.

Contributor Invitation Flow

If you are invited as a Contributor, you can open the invitation from the Organizations panel or use the link in the invitation email to access the invited organization.

To accept or reject a contributor invitation:

Sign in to Zoho Commerce with the account that received the invitation.
Click the Organization Name dropdown in the top-right corner. Under Invitations to Join Organizations, click View Invite next to the contributor invitation.
Alternatively, open the invitation email and click its link to access the invited organization and view the invitation.
Review the organization name, role, and inviter details in the Invitation to Join Organization popup.
Click Accept to join the organization, or click Decline if you do not want to join.

After you accept an invitation, the organization is added to your My Organizations list, where you can access it later.

Switch to Another Organization

If you belong to multiple organizations, you can switch between them from the organization menu.

Log in to your Zoho Commerce organization.
Click the Organization Name in the top-right corner.
Select the organization that you want to switch to from My Organizations list.
Otherwise, click Manage under My Organizations to view all the organizations you belong to.
In the My Organizations page, click Go to Organization against the listed organization to switch to it.

Set as Default Organization

Set an organization as the default to make it your primary organization when you access Zoho Commerce.

To set a default organization:

Log in to Zoho Commerce.
Click the Organization Name dropdown in the top-right corner.
Click Manage under My Organizations.
In the My Organizations page, click the More Options icon next to the organization you want to set as the default.
Select Mark as Default.

The organization is set as the default and will be the first organization you see when you log in to Zoho Commerce.

Delete an Organization

Delete an organization that you no longer need from the My Organizations page. Deleting an organization is different from closing your Zoho account.

Warning: Deleting an organization permanently removes the organization and all its data. If you want to keep a backup of your data, create a backup before you proceed.

To delete an organization:

Log in to Zoho Commerce.
Click the Organization Name dropdown in the top-right corner.
Click Manage under My Organizations.
In the My Organizations page, click the More Options icon next to the organization you want to delete.
Select Delete.
In the confirmation dialog, review the warning message and the list of modules containing transactions.
Select I want to permanently delete this Zoho Commerce organization and its contents.
Click Delete Organization to confirm the action.

Deleting an organization permanently removes its data and content. Use this action only when you are sure that you no longer need the organization.

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