## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-us/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Notification Preferences

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Notification Preferences lets you decide which customer and order events trigger email notifications and in-app notifications for your team. This helps you stay informed about sales activity without receiving notifications for events that are not relevant to your business.

To open Notification Preferences:

*   Go to **Settings** in the top-right corner.
*   Select **Customization**.
*   Click **Notification Preferences**.

The page displays a list of events and toggles for each event. For every event, you can enable or disable both **Email Notification** and **In-app Notification**.

**Note:** All the email and in-app notifications are enabled by default. You can turn off the notifications for events that are not relevant to your business.

## Enable or disable notifications

To enable or disable a notification:

*   Go to **Settings** in the top-right corner.
*   Select **Customization**.
*   Click **Notification Preferences**.
*   Find the event you want to manage.
*   Turn the **Email Notification** toggle on or off.
*   Turn the **In-app Notification** toggle on or off.

![Notification Preferences](/commerce/help/notification-preference/notification-preference.png)

*   Click **Save**.

The toggles are independent for each notification type. You can keep email alerts enabled for one event while turning off in-app alerts for the same event, or vice versa.

## Available notification events

The notifications page includes the following events:

### Order Received

Receive notifications when a customer places an order.

Use the **Email Notification** and **In-app Notification** toggles to decide how the order placement alert is delivered.

### Order Cancelled

Receive notifications when a customer cancels an order.

This helps your team stay updated when an order is canceled and take any required follow-up actions.

### Order Returned

Receive notifications when a customer requests a return.

Use this option to monitor return requests and start the return workflow promptly.

### Pickup Order

Receive notifications when a customer places a pickup order.

This is useful when your store offers local pickup and you want to prepare the order for collection.

### Quote Request Received

Receive notifications when a customer requests a quote.

This helps your team respond to sales inquiries quickly and follow up with the customer.

**Note:** Notification settings are managed per event, and your selections are applied only after you click **Save**.