## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/en-us/commerce/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# When I click ‘Get Rates’ I’m facing an error that states ‘You must select a trackable option for at least one menu item under Service Tracking Preferences’. What should I do?

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If you come across an error stating that you must choose a trackable option:

*   Navigate to the **Service Tracking Preferences** section on the same page.
*   Click the dropdown for one of the preferred menu items.
*   Choose a suitable option under the **Trackable** category.
*   Click **Get Rates**.