Service Report APIs
A service report is a document that provides a detailed record of a service visit, including the work performed, the services provided, and the customer feedback.
List Service Reports
Purpose
To fetch the list of all available service reports. The records fetched will be sorted by Created Time in descending order (recent ones first).
Request URL
https://fsm.zoho.com/fsm/v1/Service_Reports
Request Method
GET
Scope
scope=ZohoFSM.modules.ServiceReports.READ
Query Parameters
| Parameter Name | Data Type | Description | Possible Values |
| page (optional) | Integer | The page from which you want to fetch the records. The default value is 1. | Positive Integer values only |
| per_page (optional) | Integer | The number of records you want to fetch in a page. The default value is 200. | Positive Integer values only |
Sample Request
Copiedcurl --location --request GET 'https://fsm.zoho.com/fsm/v1/Service_Reports' \
--header 'Authorization: Zoho-oauthtoken 1000.xxxxxxxxxxxxxxxxx.xxxxxxxd'Sample Response
Copied{
"data": [
{
"Appointment": {
"name": "AP-101",
"id": "1003000002638061"
},
"Customer_Signature": {
"Customer_Signature_Uploaded_Time": "2025-05-16T12:30:28+05:30",
"Customer_Signature_Name": "Endeavour Pvt Ltd",
"Customer_Signature_Attachment": [
{
"mode": "",
"original_Size_Byte": "1451",
"extn": "file",
"file_Name": "siganatureFile",
"file_Id": "20250516T1230200530705ZriNnX",
"download_Url": "fsm.zoho.com/fsm/v1/stratus/downloadObject?file_id=20250516T1230200530705ZriNnX",
"attachment_Id": "1003000002638136",
"file_Size": "1.45 KB",
"creator_Id": 1003000000208001,
"link_Docs": 0,
"entity_Id": 1003000002638117
}
]
},
"Owner": {
"name": "Marianne Sheehan",
"id": "1003000000208001",
"email": "marianne@noemail.com"
},
"Company": {
"name": "Endeavour Pvt Ltd",
"id": "1003000000208216"
},
"$currency_symbol": "$",
"Config": "{\"$notes\":{\"compression_quality\":\"MEDIUM\",\"image_width\":\"small\",\"Attachments\":[{\"$attachments\":[{\"File_Name\":\"building-block-growth.png\",\"Size\":685826,\"className\":\"img-icon\",\"id\":\"1003000002638104\",\"File_Id\":\"20250516T1228290530650Pgucvg\",\"thumbnailUrl\":\"\"}],\"notes_id\":\"1003000002638094\",\"Size\":685826}]},\"pricing\":true}",
"Name": "REP-23",
"Modified_By": {
"name": "Marianne Sheehan",
"id": "1003000000208001",
"email": "marianne@noemail.com"
},
"$inactive": false,
"Asset": {
"name": "SONY Bravia 80.1 cm (32 inch) | KLV-32W562D",
"id": "1003000000793081"
},
"id": "1003000002638117",
"Customer_Rating": "4",
"Service_Report_Html": [
{
"mode": "",
"original_Size_Byte": "1221627",
"extn": "file",
"file_Name": "servicereport/1003000002638061/html/1003000002638117",
"file_Id": "servicereport/1003000002638061/html/1003000002638117",
"download_Url": "fsm.zoho.com/fsm/v1/stratus/downloadObject?file_id=servicereport%2F1003000002638061%2Fhtml%2F1003000002638117",
"attachment_Id": "1003000002638127",
"file_Size": "1.22 MB",
"creator_Id": 1003000000208001,
"link_Docs": 0,
"entity_Id": 1003000002638117
}
],
"Status": "Draft",
"Customer_Feedback": "Good work !!!",
"Modified_Time": "2025-05-16T12:30:29+05:30",
"Template_Id": null,
"Service_Report_PDF": [
{
"mode": "",
"original_Size_Byte": "954877",
"extn": "file",
"file_Name": "01JVBY9X05SDFAW88CY3N584JV",
"file_Id": "servicereport/1003000002638061/pdf/1003000002638117",
"download_Url": "fsm.zoho.com/fsm/v1/stratus/downloadObject?file_id=servicereport%2F1003000002638061%2Fpdf%2F1003000002638117",
"attachment_Id": "1003000002638129",
"file_Size": "954.88 KB",
"creator_Id": 1003000000208001,
"link_Docs": 0,
"entity_Id": 1003000002638117
}
],
"Created_Time": "2025-05-16T12:30:23+05:30",
"Request": null,
"$editable": true,
"Work_Order": {
"name": "WO03",
"id": "1003000002638031"
},
"$permissions": {
"read": true,
"edit": true,
"delete": true
},
"Technician_Signature": {
"Technician_Signature_Uploaded_Time": "2025-05-16T12:30:29+05:30",
"Technician_Signature_Name": "Marianne Sheehan",
"Technician_Signature_Attachment": [
{
"mode": "",
"original_Size_Byte": "1629",
"extn": "file",
"file_Name": "siganatureFile",
"file_Id": "20250516T12295005302280fulRf",
"download_Url": "fsm.zoho.com/fsm/v1/stratus/downloadObject?file_id=20250516T12295005302280fulRf",
"attachment_Id": "1003000002638138",
"file_Size": "1.63 KB",
"creator_Id": 1003000000208001,
"link_Docs": 0,
"entity_Id": 1003000002638117
}
]
},
"Contact": {
"name": "Lucy Robins",
"id": "1003000000365025"
},
"Problem_Statement": "TV installed in the guest room",
"Summary": "TV wall mounting",
"Pdf_generation": "Completed",
"Created_By": {
"name": "Marianne Sheehan",
"id": "1003000000208001",
"email": "marianne@noemail.com"
}
}
],
"info": {
"per_page": 200,
"count": 1,
"page": 1,
"more_records": false
}
}