How do I make a refund?

You can only make refunds for successful payments (transaction type: payments, status: success). Further, you cannot refund offline payments through Zoho Billing.

Here’s how you can refund a payment.

• Go to the Customers tab and select the customer for whom refund has to be made.
• Click the Transactions tab and filter by Payments.
• Select the appropriate transaction and click the Refund button.
• Enter the amount to be refund and a short note about the refund if you want. Click Save.

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