## Documentation Index Access the complete documentation index at: https://www.zoho.com/in/books/help/llms.txt Use this file to discover all available documentation pages before proceeding. # Connected Banking with HSBC Zoho Books has partnered with HSBC to let you perform banking functions from within Zoho Books. With this integration, you can view your live account balance, initiate bill payments, fetch bank feeds automatically, and more. It brings banking and accounting onto one platform. ### Benefits of This Integration * Initiate payments to your vendors individually or in bulk. * Make GST payments directly from Zoho Books. * Fetch bank feeds and reconcile transactions effortlessly. * View transaction status and real-time account balance. * Make cross-border payments to your international vendors. **Note:** This integration is available only for users in the India edition of Zoho Books created under the **zoho.in** domain. **Prerequisite:** * A HSBC corporate current account. * Multi-Factor Authentication (MFA), other than Passkey, must be enabled for your Zoho account. Learn [how to enable MFA](https://www.zoho.com/in/books/kb/general/enable-tfa.html). * * * ## Connect to HSBC The integration with HSBC follows different flows depending on when it was set up. **Note:** * If you’re connecting to HSBC after November 2025, the integration will follow the [new flow](/in/books/help/online-payments/hsbcbank-integration.html#new-flow-integration). Users who connected before this date using credentials provided by the bank will continue to use the [old integration flow](/in/books/help/online-payments/hsbcbank-integration.html#old-flow-integration). * Organisations that are already under the old flow will continue to follow their existing setup process, even if the integration is deleted and they want to set it up again. * If you’ve received credentials from the bank but haven’t completed the setup, email [hsbc-support@zohofinance.com](mailto:hsbc-support@zohofinance.com) to be manually migrated to the old flow and complete the setup. ### Set Up Integration (New Flow) #### Initiate the Integration **Note:** Only the users with access to **Vendor Payments** under _Settings_ can initiate this integration. To initiate the HSBC integration in Zoho Books: * Go to **Settings**. * Select **Vendor Payments** under _Online Payments_. * Scroll down and click **Set Up Now** under HSBC. ![Set up HSBC Integration](/in/books/help/images/online-payments/hsbc/setup.png) * In the pop-up that appears, read and agree to the [terms and conditions](https://www.zoho.com/lp/books/hsbc-bank-integration/terms/) for this integration. * Click **Proceed to Connect**. ![Set up HSBC Integration](/in/books/help/images/online-payments/hsbc/proceed-to-connect.png) You’ll be redirected to the HSBC portal, where you must complete the authentication within 5 minutes. If the time expires, delete the integration and re-initiate the setup. ### Authenticate HSBCnet Account In the HSBC portal, you can authenticate your HSBCnet account and choose the bank accounts you want to connect with Zoho Books. To authenticate: * Click **Log on** if you are already using HSBCnet app. * Enter your HSBC **Username** and click **Continue**. * Authenticate your account using mobile notification or a security code from your HSBCnet app, and click **Continue**. ![Authenticate HSBC account](/in/books/help/images/online-payments/hsbc/authenticate.png) * In the next page, select the bank accounts you want to integrate with Zoho Books. ![Select HSBC bank accounts](/in/books/help/images/online-payments/hsbc/select-accounts.png) * Accept the Terms and Conditions and click **Continue**. Once authenticated, the HSBC integration will appear under _Connected Banks_ in Zoho Books with the status marked as Initiated. The integration may take up to 30 minutes to be processed. After that, click **Check Status** to manually update the status. ![Adding Vendor's bank account](/in/books/help/images/online-payments/hsbc/initiated-status.png) #### Complete Setup Once the status is updated to Pending, click **Complete Setup** to proceed with the integration in Zoho Books. ![Set up HSBC Integration](/in/books/help/images/online-payments/hsbc/pending-status.png) In the pop-up that appears, complete the following steps: ##### 1\. Configure Bank Accounts You can select the HSBC bank accounts from which you want to initiate vendor payments. To configure: * Select HSBC bank accounts from the dropdown. ![Selecting bank accounts](/in/books/help/images/online-payments/hsbc/1-configure-bank-accounts.png) * Click **Save**. Your bank accounts will be added. Then, you can proceed to configure user access. ##### 2\. Manage Users Since this is an organisation-level integration, you’ll need to grant access to users so they can initiate payments. To provide access: * Select the users from the dropdown. ![Selecting users](/in/books/help/images/online-payments/hsbc/2-manage-users.png) * Click **Save**. **Note:**To revoke access, click the **Remove** icon next to the required user. Once done, you can create your Secret PIN. ##### 3\. Create Secret PIN Each user with access to this integration must set up a Secret PIN, which will be used to authorise all HSBC transactions initiated from Zoho Books. To create a Secret PIN: * Enter a 6-digit **Secret PIN**. * Confirm the PIN by entering it again and click **Save**. ![Creating new Secret PIN](/in/books/help/images/online-payments/hsbc/3-secret-pin.png) **Note:** If you enter the Secret PIN incorrectly more than 5 times, the integration will be deactivated. If it’s deactivated or you forget the Secret PIN, [disable](/in/books/help/online-payments/hsbcbank-integration.html#disable-integration) the integration and [complete the setup](/in/books/help/online-payments/hsbcbank-integration.html#complete-setup) again to create a new Secret PIN. Once the setup is complete, the integration’s status will be updated to Active. ### Set Up Integration (Old Flow) If you have received credentials from HSBC for integration, you can set up the integration at the user level, and other users will not be able to make payments on your behalf. To integrate: * Go to **Settings**. * Select **Vendor Payments** under _Online Payments_. * Scroll down and click **Set Up Now** next to HSBC. ![Set up HSBC Integration](/in/books/help/images/online-payments/hsbc/setup.png) * In the pop-up that appears, fill in the following fields: **Field** **Description** **PC ID** Enter the unique ID for your HSBC account, shared with you via email by the HSBC team. **Client Secret** Enter the confidential key provided by the HSBC team via email. **HSBC Bank Account** Select the bank account you added in the **Banking** module. If not, add it and select it here. **Secret PIN** Set a secure PIN that you will remember as you will use it to initiate payments in Zoho Books. ![Configure HSBC Integration](/in/books/help/images/online-payments/hsbc/configure-integration.png) * Read and agree to the [terms and conditions](https://www.zoho.com/lp/books/hsbc-bank-integration/terms/). * Click **Set up Now**. HSBC is now integrated with your Zoho Books organisation. * * * ## Add Vendor Bank Account Before initiating vendor payments, you need to add the vendor’s bank account details. To add: * Go to the _Purchases_ on the left sidebar and select **Vendors**. * Select the vendor to add their bank account details. * Click _More_ icon in the top right corner and select **Add Bank Account** from the dropdown. ![Add Bank Account Details](/in/books/help/images/online-payments/hsbc/vendor-account.png) * In the pop-up that appears, enter the vendor’s bank account details. ![Adding Vendor's bank account](/in/books/help/images/online-payments/hsbc/add-vendor-bank-details.png) * Click **Save**. The vendor’s bank account will be added and you can initiate payments to this account. * * * ## Initiate Payments Once your vendor’s bank account details are added, you can initiate payments via HSBC from Zoho Books in four ways: * [Individual Bill Payment](/in/books/help/online-payments/hsbcbank-integration.html#individual-bill) * [Multiple Bill Payment](/in/books/help/online-payments/hsbcbank-integration.html#multiple-bills) * [Advance Payments](/in/books/help/online-payments/hsbcbank-integration.html#advance-payment) * [Initiate GST Payments](/in/books/help/online-payments/hsbcbank-integration.html#gst-payment) You can also make cross-border payments for overseas vendors by selecting a foreign currency when creating or editing their profile. **Note:** * Cross-border payments are only supported for the following currencies: HKD, INR, AED, AUD, BHD, CAD, CHF, CNY, CZK, DKK, JPY, KWD, LKR, NOK, NZD, OMR, PHP, PLN, QAR, RUB, SAR, SEK, SGD, THB, TRY, USD, EUR, GBP, and ZAR. * The cross-border payments feature is currently available on early access only. If you would like to access this feature, send an email to [hsbc-support@zohofinance.com](mailto:hsbc-support@zohofinance.com). ### Individual Bill Payment You can initiate payment for a bill via HSBC in Zoho Books. To initiate payment: * Go to the _Purchases_ on the left sidebar and select **Bills**. * Select the bill for which you need to initiate payment. * Click **Pay via HSBC** at the top of the page. ![Pay via HSBC button](/in/books/help/images/online-payments/hsbc/individual-bill-pay.png) * In the pop-up that appears, fill in the following fields: **Fields** **Description** **Balance Due** The amount due for payment for the particular bill. **Amount** Enter the payment amount. You can make a complete or a partial payment towards the bill. **From Account** Select the HSBC bank account from which you want to initiate the payment. **To Account** Select the account to which you want to make the payment. **Transaction Type** Select the Transaction Type from the available fund transfer options: NEFT, RTGS, or XACH. Choose RTGS when the transaction amount exceeds ₹2,00,000 and NEFT when it is less than ₹2,00,000. XACH is available only for cross-border payments and will be selected as the default transaction type when paying vendors in a foreign currency. * Click **Proceed**. ![Paying via HSBC](/in/books/help/images/online-payments/hsbc/individual-bill-pay-details.png) * In the pop-up that appears, enter the **Secret PIN** and click **Initiate Payment**. ![Enter Secret PIN](/in/books/help/images/online-payments/hsbc/secret-pin.png) The payment will be initiated from Zoho Books, and you will need to [authorise it in HSBCnet.](/in/books/help/online-payments/hsbcbank-integration.html#authorise-payment) **Insight:** During cross-border payments, after authorisation, you may notice a difference in the amount due to exchange rate fluctuations. This difference can be recorded as a transaction in Zoho Books while reconciling accounts in the Banking module. ### Multiple Bill Payment You can initiate payments for multiple bills in two ways: 1. [Pay multiple bills of the same vendor](/in/books/help/online-payments/hsbcbank-integration.html#multiple-bills-vendor) 2. [Pay multiple bills of different vendors](/in/books/help/online-payments/hsbcbank-integration.html#multiple-bills-vendors) #### 1\. Pay multiple bills from same vendor You can intiate bulk payments for multiple bills from the same vendor. To initiate: * Go to the _Purchases_ on the left sidebar and select **Payments Made**. * Click **\+ New** at the top right corner. ![New Payment Made button](/in/books/help/images/online-payments/hsbc/new-payments-made.png) * Select the vendor whose bills you want to pay. * Select the **Initiate payment via HSBC** option. * Enter the payment details and click **Initiate Payment**. ![Paying multiple bills via HSBC](/in/books/help/images/online-payments/hsbc/multiple-bills-pay-details.png) * In the pop-up that appears, enter your **Secret PIN**. * Click **Initiate Payment**. The payment will be initiated from Zoho Books, and you will need to [authorise it in HSBCnet](/in/books/help/online-payments/hsbcbank-integration.html#authorise-payment). #### 2\. Pay multiple bills from different vendors You can initiate bulk payments for multiple bills of different vendors. To initiate: * Go to the _Purchases_ on the left sidebar and select **Bills**. * Select the bills from different vendors for which you want to initiate payment. * Click **Pay via HSBC** at the top of the page. ![Pay via HSBC](/in/books/help/images/online-payments/hsbc/multiple-vendor-bills-pay.png) * Enter the payment details and click **Initiate Payment.** ![Multiple Bills and Multiple Vendors](/in/books/help/images/online-payments/hsbc/multiple-vendors-bills-pay-details.png) * In the pop-up that appears, enter your **Secret PIN**. * Click **Initiate Payment**. The payment will be initiated from Zoho Books, and you will need to [authorise it in HSBCnet.](/in/books/help/online-payments/hsbcbank-integration.html#authorise-payment) ### Advance Payments You can initiate advance payments to vendors directly. To initiate a vendor advance payment: * Go to the _Purchases_ on the left sidebar and select **Payments Made**. * Click **\+ New** at the top right corner. ![New Payment Made button](/in/books/help/images/online-payments/hsbc/new-payments-made.png) * Select the _Vendor Advance_ tab. * Select the vendor to whom you want to initiate the advance payment. * Select the **Initiate payment via HSBC** option. ![Initiating Vendor Advance Payment via HSBC](/in/books/help/images/online-payments/hsbc/vendor-advance.png) * Enter payment details and click **Initiate Payment**. * In the pop-up that appears, enter your **Secret PIN**. * Click **Initiate Payment**. The payment will be initiated from Zoho Books, and you will need to [authorise it in HSBCnet](/in/books/help/online-payments/hsbcbank-integration.html#authorise-payment). ## GST Payments You can initiate payments towards your GST returns directly from Zoho Books. To initiate GST payments: * [Generate the challan](https://www.zoho.com/in/books/help/gst/gst-filing.html#create-challan) in the GST portal. * Click _GST Filing_ on the left sidebar. * Go to the _Monthly / Quarterly Returns_ tab and click **View Summary** in the GSTR-3B Summary card. ![GSTR-3B Summary](/in/books/help/images/online-payments/hsbc/gst-3b-summary.png) * Go to the _GST Payment_ tab * Click **Pay via HSBC**. ![Pay GSTR-3B via HSBC](/in/books/help/images/online-payments/hsbc/pay-gst3b.png) * Enter the **Payment Date** and the **Challan Date** in the pop-up that appears. * Enter the **Payment Details**.  * Enter the **CGST**, **SGST**, **IGST** and **CESS** values from your challan under the _Tax Liability_ section. * Click **Proceed to Pay**. ![Making GST payment](/in/books/help/images/online-payments/hsbc/paying-gst.png) * Enter the **Secret PIN** and click **Initiate Payment**. The payment will be initiated from Zoho Books and the status of the transaction will be In-progress. Once you [authorise the payment at HSBCnet](/in/books/help/online-payments/hsbcbank-integration.html#authorise-payment), the payment status will be updated in Zoho Books automatically. Alternatively, you can also initiate GST Payments from the **GST PAYMENTS** tab in _GST Filing_ directly. ![Initiate payments from GST Payments](/in/books/help/images/online-payments/hsbc/gst-payments.png) * * * ## Authorise Payment in HSBCnet #### Authorise Domestic Payments If you had initiated a NEFT or RTGS payment from Zoho Books, you will have to authorise that payment using File Level Authorisation (FLA). To authorise payments from HSBCnet: * Log in to HSBCnet using your credentials. * Navigate to the _Menu_ and select **Payments and transfers**. * Click **File authorisation**. In the following screen, you will see the files of the NEFT and RTGS payments that you had initiated from Zoho Books. ![File Authorisation in HSBCnet](/in/books/help/images/online-payments/hsbc/file-authorisation.jpg) * Select the file and click **Review files**. ![Review Files](/in/books/help/images/online-payments/hsbc/review-imps-files.png) * Click **Authorise file** to authorise the payment. Or, click **Reject file** to reject the payment. ![Authorise or Reject file](/in/books/help/images/online-payments/hsbc/imps-authorise-files.png) Once you authorise the file, a confirmation screen will display the payment status and details. This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Books will automatically update to _Paid_. #### Authorise Cross-Border Payments To authorise cross-border payments of transaction type XACH from HSBCnet: * Log in to HSBCnet using your credentials. * Navigate to **Menu** and select **Payments and transfers**. * Click **Authorisation Summary** under Authorisation section. ![Authorisation](/in/books/help/images/online-payments/hsbc/cross-authorise.png) * Select the transactions that are of the Pending Authorisation status. * Select **Supporting Documents** to attach regulatory documents, then click **Authorise** to complete the authorisation. ![Authorisation](/in/books/help/images/online-payments/hsbc/cross-priority.png) This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Books will automatically update to _Paid_. * * * ## Configure and Manage Bank Feeds You can add your bank account to automatically fetch the bank feeds into Zoho Books. To add your HSBC bank account: * Go to **Settings**. * Select **Vendor Payments** under _Online Payments_. * Click **Add Account to Fetch Bank Feeds** next to HSBC. ![Add bank account](/in/books/help/images/online-payments/hsbc/active-status-add-account.png) * Select the HSBC bank account that you connected from the HSBCnet portal and the date from which you want to import the bank feeds. ![Add bank account details](/in/books/help/images/online-payments/hsbc/add-bank-details.png) * Click **Add** to add the bank account and exit. Or, click **Add and Next** to add another HSBC bank account. Your bank account will be added and the bank feeds from the selected date will be fetched. Zoho Books will automatically fetch bank feeds once every 24 hours. You can also manually refresh the feeds and check your live account balance from the Banking module. You can [categorise and match transactions, add transactions, create transaction rules, and more](https://www.zoho.com/in/books/help/banking/matching-transactions.html) from the Banking module using your bank account. * * * ## Disable the Integration If you want to temporarily stop making payments from your HSBC accounts, you can disable the integration. To disable: * Go to **Settings**. * Select **Vendor Payments** under _Online Payments_. * Click the More icon and select **Disable**. * Click **Disable Integration** in the pop-up. The integration will be disabled. To re-enable, complete the setup again. **Note:** The integration is disabled at user-level. Other users in your organisation can still initiate payments using this integration. * * * ## Delete the Integration For organisations under the new integration flow, if you do not want your Zoho Books organisation to be connected with HSBC, you can delete the integration. To delete: * Go to **Settings**. * Select **Vendor Payments** under _Online Payments_. * Click the More icon and select **Delete Integration** next to HSBC. ![HSBC Delete Button](/in/books/help/images/online-payments/hsbc/delete-button.png) * In the pop-up that appears, read and agree to the terms and click **Delete Integration**. ![Deleting HSBC Integration](/in/books/help/images/online-payments/hsbc/delete-integration.png) The integration will be deleted for all the users of your organisation. **Note:** If you have any queries regarding the HSBC bank integration, write to us at [hsbc-support@zohofinance.com](mailto:hsbc-support@zohofinance.com).