## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/books/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# While creating transactions, a specific branch isn’t appearing in the branch field. What could be the reason for this?

If you’re unable to view a branch while creating a transaction or generating reports, it could be due to the following reasons:

1.  If the particular branch is made inactive, it will not be listed in the branch field while creating transactions. To verify whether the branch is inactive:

*   Go to **Settings** on the top-right corner of the page.
*   Select **Branches** from _Organization_.
*   If the branch which is not displayed while creating a transaction appears in grey, it means the branch has been marked as inactive. If you would like to use the branch again, hover over it and click **Mark as Active**.
*   To mark the branch as active, hover the cursor over the respective branch and choose **Mark as Active**.

2.  If the user who is creating a transaction does not have access to the branch, they will not be able to create transactions or generate reports using that branch. To provide user access for a branch:

*   Go to **Settings** on the top-right corner of the page.
*   Then, go to _Users & Roles_ and choose **Users**.
*   Locate the user to whom you want to grant access and click the **Edit** icon near _Accessible Branch_.
*   Select the branches for which you wish to provide access and click **Save**.

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