I have generated an e-Way Bill for a credit note in Zoho Books, and I noticed that the customer address is listed under the From address, while my organization’s address is listed under the To address. Why is this happening?

In the case of a sale, the item is generally dispatched from your organization to the customer, so your organization’s address is listed as the From address and the customer’s as the To address. However, a credit note is issued when items are being returned from the customer. Therefore, the addresses are swapped in generated e-Way Bill. The customer’s address is used as the From address, and your organization’s address is used as the To address for the credit note.