Inventory
Connected Banking with HSBC
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Zoho Inventory has partnered with HSBC to enable you to perform banking functions from within Zoho Inventory. With this integration, you can view your live account balance, initiate bill payments, fetch bank feeds automatically, and more. It brings banking and accounting onto one platform.
Benefits of This Integration
- Initiate payments to your vendors individually or in bulk.
- Make GST payments directly from Zoho Inventory.
- Fetch bank feeds and reconcile transactions effortlessly.
- View transaction status and real-time account balance.
- Make cross-border payments to your international vendors.
Note: This integration is available only for users in the India edition of Zoho Inventory created under the zoho.in domain.
Prerequisite:
- A HSBC corporate current account.
- Multi-Factor Authentication (MFA), other than Passkey, must be enabled for your Zoho account. Learn how to enable MFA.
Connect to HSBC
Initiate the Integration
Note: Users with access to the Vendor Payments settings in Zoho Inventory can initiate this integration.
To initiate the HSBC integration in Zoho Inventory:
Go to Settings, and click Vendor Payments under Online Payments.
Scroll down and click Set Up Now next to HSBC.
Check the box to accept Zoho Inventory’ Terms and Conditions for this integration.
Click Proceed to Connect.
You’ll be redirected to the HSBC portal, where you must complete authentication within 5 minutes. If the time window expires, delete the integration and re-initiate the setup.
Authenticate HSBCnet Account
In the HSBC portal, you can authenticate your HSBCnet account and choose the bank accounts you want to connect. To authenticate:
Click Log on if you are already using HSBCnet app.
Enter your HSBC Username and click Continue.
Authenticate your account using mobile notification or the code from your HSBCnet app, and click Continue.
Select the bank accounts you want to integrate with Zoho Inventory.
Accept the Terms and Conditions and click Continue.
The HSBC integration will appear under Connected Banks with the status marked as Initiated.
Once initiated, the integration may take up to 30 minutes to be processed. After that, you will have to manually fetch your integration status by clicking Check Status.
Complete Setup
After the status updates to Pending, click Complete Setup to proceed with the integration in Zoho Inventory.
The setup completion includes three steps.
1. Configure Bank Accounts
You can select the HSBC bank accounts from which you want to initiate vendor payments. To configure:
Select HSBC bank accounts from the dropdown.
Click Save.
Your bank accounts will be added. Then, you can proceed to configure user access.
2. Manage Users
This is an organisation-level integration. You will need to grant access to users so they can initiate payments. To provide access:
Select the users from the dropdown.
Click Save.
Note:To revoke access for users, click the Remove icon in the same pop-up.
Once done, you can create your Secret PIN.
3. Create Secret PIN
Each user with access to this integration must set up a Secret PIN, which will be used to authorise all HSBC transactions initiated from Zoho Inventory. To create a Secret PIN:
Enter a 6-digit Secret PIN.
Confirm the PIN by entering it again and click Save.
Once the setup is complete, the integration status will be updated to Active.
Add Vendor Bank Account
Before initiating vendor payments, you need to add the vendor’s bank account details. To add:
Go to the Vendors module under Purchases and select the vendor.
Click More and select Add Bank Account from the dropdown.
Enter the vendor’s bank account details in the pop-up.
Click Save.
The vendor’s bank account will be added and you can initiate payments to this account.
Initiate Payments
Once your vendor’s bank account details are added, you can initiate payments via HSBC from Zoho Inventory in four ways:
You can also make cross-border payments for overseas vendors by selecting a foreign currency when creating or editing their profile.
Note:
Cross-border payments are only supported for the following currencies: HKD, INR, AED, AUD, BHD, CAD, CHF, CNY, CZK, DKK, JPY, KWD, LKR, NOK, NZD, OMR, PHP, PLN, QAR, RUB, SAR, SEK, SGD, THB, TRY, USD, EUR, GBP, and ZAR.
The cross-border payments feature is currently available on early access only. If you would like to access this feature, send an email to hsbc-support@zohofinance.com.
Individual Bill Payment
You can initiate payment for a bill via HSBC in Zoho Inventory. To initiate payment:
- Go to the Bills module under Purchases on the left sidebar.
- Select the bill for which you need to initiate payment.
- Click the Pay via HSBC button in the top bar.
- Enter the payment details in the pop-up that appears.
| Fields | Description |
|---|---|
| Balance Due | The amount due for payment for the particular bill. |
| Amount | Enter the payment amount. You can make a complete or a partial payment towards the bill. |
| From Account | Select the HSBC bank account from which you want to initiate the payment. |
| To Account | Select the account to which you want to make the payment. |
| Transaction Type | Select the Transaction Type from the available fund transfer options: NEFT, RTGS, or XACH. Choose RTGS when the transaction amount exceeds ₹2,00,000 and NEFT when it is less than ₹2,00,000. XACH is available only for cross-border payments and will be selected as the default transaction type when paying vendors in a foreign currency. |
Click Proceed and a pop-up will appear.
Enter the Secret PIN and click Initiate Payment.
The payment will be initiated from Zoho Inventory, and you will need to authorise it in HSBCnet.
Insight: During cross-border payments, after authorisation, you may notice a difference in the amount due to exchange rate fluctuations. This difference can be recorded as a transaction in Zoho Inventory while reconciling accounts in the Banking module.
Multiple Bill Payment
You can initiate payments for multiple bills in two ways:
1. Pay multiple bills from same vendor
You can intiate bulk payments for multiple bills from the same vendor. To initiate:
Go to the Payments Made module under Purchases on the left sidebar.
Click + New at the top right corner.
Select the vendor whose bills you want to pay.
Select the Initiate payment via HSBC option.
Enter the payment details and click Initiate Payment.
Enter the Secret PIN.
Click Initiate Payment.
The payment will be initiated from Zoho Inventory, and you will need to authorise it in HSBCnet.
2. Pay multiple bills from different vendors
You can initiate bulk payments for multiple bills of different vendors. To initiate:
Go to the Bills module under Purchases on the left sidebar.
Select the bills from different vendors for which you want to initiate payment.
Click the Pay via HSBC button at the top bar.
Enter the payment details and click Initiate Payment.
Enter the Secret PIN.
Click Initiate Payment.
The payment will be initiated from Zoho Inventory, and you will need to authorise it in HSBCnet.
Advance Payments
You can initiate advance payments to vendors directly. To initiate a vendor advance payment:
Go to the Payments Made module under Purchases on the left sidebar.
Click + New at the top right corner.
Select the Vendor Advance tab.
Select the vendor to whom you want to initiate the advance payment.
Select the Initiate payment via HSBC option.
Enter payment details and click Initiate Payment.
Enter the Secret PIN in the pop-up.
Click Initiate Payment.
The payment will be initiated from Zoho Inventory, and you will need to authorise it in HSBCnet.
Authorise Payment in HSBCnet
Authorise Domestic Payments
If you had initiated a NEFT or RTGS payment from Zoho Inventory, you will have to authorise that payment using File Level Authorisation (FLA).
To authorise payments from HSBCnet:
Log in to HSBCnet using your credentials.
Navigate to the Menu and select Payments and transfers.
Click File authorisation. In the following screen, you will see the files of the NEFT and RTGS payments that you had initiated from Zoho Inventory.
Select the file and click Review files.
Click Authorise file to authorise the payment.
Or
Click Reject file to reject the payment.
Once you authorise the file, a confirmation screen will display the payment status and details. This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Inventory will automatically update to Paid.
Authorise Cross-Border Payments
To authorise cross-border payments of transaction type XACH from HSBCnet:
Log in to HSBCnet using your credentials.
Navigate to Menu and select Payments and transfers.
Click Authorisation Summary under Authorisation section.
Select the transactions that are of the Pending Authorisation status.
Select Supporting Documents to attach regulatory documents, then click Authorise to complete the authorisation.
This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Inventory will automatically update to Paid.
Reset Secret PIN
If case you have entered the Secret PIN incorrectly multiple times, causing the integration to deactivate, or if you forget the Secret PIN, you will have to disable the integration and complete the setup again to create a new Secret PIN.
Disable the Integration
If you want to temporarily stop making payments from your HSBC accounts, you can disable the integration. To disable:
Go to Settings, and click Vendor Payments under Online Payments.
Click the More icon and select Disable.
Click Disable Integration in the pop-up.
Once the integration is disabled, its status will revert to Pending. To re-enable, complete the setup again.
Note: The integration is disabled at user-level. Other users in your organisation can still initiate payments using this integration.
Delete the Integration
If you don’t want your Zoho Inventory account to be connected with HSBC, you can delete the integration. To delete:
Go to Settings, and click Vendor Payments under Online Payments.
Click the More icon and select Delete Integration next to HSBC.
Check the box to read and agree to the notes.
Click Delete Integration.
The integration will be deleted for all the users of your organisation.
Note: If you have any queries regarding the HSBC bank integration, write to us at hsbc-support@zohofinance.com.
