## Zoho Inventory Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/inventory/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Connected Banking with HSBC

Zoho Inventory has partnered with HSBC to enable you to perform banking functions from within Zoho Inventory. With this integration, you can view your live account balance, initiate bill payments, fetch bank feeds automatically, and more. It brings banking and accounting onto one platform.

### Benefits of This Integration

*   Initiate payments to your vendors individually or in bulk.
*   Make GST payments directly from Zoho Inventory.
*   Fetch bank feeds and reconcile transactions effortlessly.
*   View transaction status and real-time account balance.
*   Make cross-border payments to your international vendors.

**Note:** This integration is available only for users in the India edition of Zoho Inventory created under the **zoho.in** domain.

**Prerequisite:**

*   A HSBC corporate current account.
*   Multi-Factor Authentication (MFA), other than Passkey, must be enabled for your Zoho account. Learn [how to enable MFA](https://www.zoho.com/in/inventory/kb/general-overview/enable-tfa.html).

* * *

## Connect to HSBC

### Initiate the Integration

**Note:** Users with access to the Vendor Payments settings in Zoho Inventory can initiate this integration.

To initiate the HSBC integration in Zoho Inventory:

*   Go to _Settings_, and click _Vendor Payments_ under _Online Payments_.
    
*   Scroll down and click **Set Up Now** next to HSBC.
    
    ![Set up HSBC Integration](/in/inventory/help/images/online-payments/hsbc/setup.png)
*   Check the box to accept [Zoho Inventory’ Terms and Conditions](https://www.zoho.com/lp/books/hsbc-bank-integration/terms/) for this integration.
    
*   Click **Proceed to Connect.**
    

![Set up HSBC Integration](/in/inventory/help/images/online-payments/hsbc/proceed-to-connect.png)

You’ll be redirected to the HSBC portal, where you must complete authentication within 5 minutes. If the time window expires, delete the integration and re-initiate the setup.

### Authenticate HSBCnet Account

In the HSBC portal, you can authenticate your HSBCnet account and choose the bank accounts you want to connect. To authenticate:

*   Click **Log on** if you are already using HSBCnet app.
    
*   Enter your HSBC **Username** and click **Continue.**
    
*   Authenticate your account using mobile notification or the code from your HSBCnet app, and click **Continue.**
    
    ![Authenticate HSBC account](/in/inventory/help/images/online-payments/hsbc/authenticate.png)
*   Select the bank accounts you want to integrate with Zoho Inventory.
    
    ![Select HSBC bank accounts](/in/inventory/help/images/online-payments/hsbc/select-accounts.png)
*   Accept the Terms and Conditions and click **Continue.**
    

The HSBC integration will appear under _Connected Banks_ with the status marked as **Initiated.**

Once initiated, the integration may take up to 30 minutes to be processed. After that, you will have to manually fetch your integration status by clicking **Check Status.**

![Adding Vendor's bank account](/in/inventory/help/images/online-payments/hsbc/initiated-status.png)

### Complete Setup

After the status updates to **Pending**, click **Complete Setup** to proceed with the integration in Zoho Inventory.

![Set up HSBC Integration](/in/inventory/help/images/online-payments/hsbc/pending-status.png)

The setup completion includes three steps.

#### 1\. Configure Bank Accounts

You can select the HSBC bank accounts from which you want to initiate vendor payments. To configure:

*   Select HSBC bank accounts from the dropdown.
    
    ![Selecting bank accounts](/in/inventory/help/images/online-payments/hsbc/1-configure-bank-accounts.png)
*   Click **Save.**
    

Your bank accounts will be added. Then, you can proceed to configure user access.

#### 2\. Manage Users

This is an organisation-level integration. You will need to grant access to users so they can initiate payments. To provide access:

*   Select the users from the dropdown.
    
    ![Selecting users](/in/inventory/help/images/online-payments/hsbc/2-manage-users.png)
*   Click **Save.**
    

**Note:**To revoke access for users, click the **Remove** icon in the same pop-up.

Once done, you can create your Secret PIN.

#### 3\. Create Secret PIN

Each user with access to this integration must set up a Secret PIN, which will be used to authorise all HSBC transactions initiated from Zoho Inventory. To create a Secret PIN:

*   Enter a 6-digit **Secret PIN.**
    
*   Confirm the PIN by entering it again and click **Save.**
    
    ![Creating new Secret PIN](/in/inventory/help/images/online-payments/hsbc/3-secret-pin.png)

Once the setup is complete, the integration status will be updated to **Active.**

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## Add Vendor Bank Account

Before initiating vendor payments, you need to add the vendor’s bank account details. To add:

*   Go to the _Vendors_ module under _Purchases_ and select the vendor.
    
*   Click _More_ and select **Add Bank Account** from the dropdown.
    
    ![Add Bank Account Details](/in/inventory/help/images/online-payments/hsbc/vendor-account.png)
*   Enter the vendor’s bank account details in the pop-up.
    
    ![Adding Vendor's bank account](/in/inventory/help/images/online-payments/hsbc/add-vendor-bank-details.png)
*   Click **Save.**
    

The vendor’s bank account will be added and you can initiate payments to this account.

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## Initiate Payments

Once your vendor’s bank account details are added, you can initiate payments via HSBC from Zoho Inventory in four ways:

*   [Individual Bill Payment](/in/inventory/help/online-payments/hsbc-new.html#individual-bill)
*   [Multiple Bill Payment](/in/inventory/help/online-payments/hsbc-new.html#multiple-bills)
*   [Advance Payments](/in/inventory/help/online-payments/hsbc-new.html#advance-payment)
*   [Initiate GST Payments](/in/inventory/help/online-payments/hsbc-new.html#gst-payment)

You can also make cross-border payments for overseas vendors by selecting a foreign currency when creating or editing their profile.

**Note:**

*   Cross-border payments are only supported for the following currencies: HKD, INR, AED, AUD, BHD, CAD, CHF, CNY, CZK, DKK, JPY, KWD, LKR, NOK, NZD, OMR, PHP, PLN, QAR, RUB, SAR, SEK, SGD, THB, TRY, USD, EUR, GBP, and ZAR.
    
*   The cross-border payments feature is currently available on early access only. If you would like to access this feature, send an email to [hsbc-support@zohofinance.com](mailto:hsbc-support@zohofinance.com).
    

### Individual Bill Payment

You can initiate payment for a bill via HSBC in Zoho Inventory. To initiate payment:

*   Go to the _Bills_ module under _Purchases_ on the left sidebar.
*   Select the bill for which you need to initiate payment.
*   Click the **Pay via HSBC** button in the top bar.

![Pay via HSBC button](/in/inventory/help/images/online-payments/hsbc/individual-bill-pay.png)

*   Enter the payment details in the pop-up that appears.

**Fields**

**Description**

**Balance Due**

The amount due for payment for the particular bill.

**Amount**

Enter the payment amount. You can make a complete or a partial payment towards the bill.

**From Account**

Select the HSBC bank account from which you want to initiate the payment.

**To Account**

Select the account to which you want to make the payment.

**Transaction Type**

Select the Transaction Type from the available fund transfer options: NEFT, RTGS, or XACH. Choose RTGS when the transaction amount exceeds ₹2,00,000 and NEFT when it is less than ₹2,00,000. XACH is available only for cross-border payments and will be selected as the default transaction type when paying vendors in a foreign currency.

*   Click **Proceed** and a pop-up will appear.
    
    ![Paying via HSBC](/in/inventory/help/images/online-payments/hsbc/individual-bill-pay-details.png)
*   Enter the **Secret PIN** and click **Initiate Payment**.
    
    ![Enter Secret PIN](/in/inventory/help/images/online-payments/hsbc/secret-pin.png)

The payment will be initiated from Zoho Inventory, and you will need to [authorise it in HSBCnet.](/in/inventory/help/online-payments/hsbc-new.html#authorise-payment)

**Insight:** During cross-border payments, after authorisation, you may notice a difference in the amount due to exchange rate fluctuations. This difference can be recorded as a transaction in Zoho Inventory while reconciling accounts in the Banking module.

### Multiple Bill Payment

You can initiate payments for multiple bills in two ways:

1.  [Pay multiple bills of the same vendor](/in/inventory/help/online-payments/hsbc-new.html#multiple-bills-vendor)
2.  [Pay multiple bills of different vendors](/in/inventory/help/online-payments/hsbc-new.html#multiple-bills-vendors)

#### 1\. Pay multiple bills from same vendor

You can intiate bulk payments for multiple bills from the same vendor. To initiate:

*   Go to the _Payments Made_ module under _Purchases_ on the left sidebar.
    
*   Click **\+ New** at the top right corner.
    
    ![New Payment Made button](/in/inventory/help/images/online-payments/hsbc/new-payments-made.png)
*   Select the vendor whose bills you want to pay.
    
*   Select the **Initiate payment via HSBC** option.
    
*   Enter the payment details and click **Initiate Payment.**
    
    ![Paying multiple bills via HSBC](/in/inventory/help/images/online-payments/hsbc/multiple-bills-pay-details.png)
*   Enter the **Secret PIN.**
    
*   Click **Initiate Payment.**
    

The payment will be initiated from Zoho Inventory, and you will need to [authorise it in HSBCnet](/in/inventory/help/online-payments/hsbc-new.html#authorise-payment).

#### 2\. Pay multiple bills from different vendors

You can initiate bulk payments for multiple bills of different vendors. To initiate:

*   Go to the _Bills_ module under _Purchases_ on the left sidebar.
    
*   Select the bills from different vendors for which you want to initiate payment.
    
*   Click the **Pay via HSBC** button at the top bar.
    
    ![Pay via HSBC](/in/inventory/help/images/online-payments/hsbc/multiple-vendor-bills-pay.png)
*   Enter the payment details and click **Initiate Payment.**
    
    ![Multiple Bills and Multiple Vendors](/in/inventory/help/images/online-payments/hsbc/multiple-vendors-bills-pay-details.png)
*   Enter the **Secret PIN.**
    
*   Click **Initiate Payment.**
    

The payment will be initiated from Zoho Inventory, and you will need to [authorise it in HSBCnet.](/in/inventory/help/online-payments/hsbc-new.html#authorise-payment)

### Advance Payments

You can initiate advance payments to vendors directly. To initiate a vendor advance payment:

*   Go to the _Payments Made_ module under _Purchases_ on the left sidebar.
    
*   Click **\+ New** at the top right corner.
    
    ![New Payment Made button](/in/inventory/help/images/online-payments/hsbc/new-payments-made.png)
*   Select the _Vendor Advance_ tab.
    
*   Select the vendor to whom you want to initiate the advance payment.
    
*   Select the **Initiate payment via HSBC** option.
    
    ![Initiating Vendor Advance Payment via HSBC](/in/inventory/help/images/online-payments/hsbc/vendor-advance.png)
*   Enter payment details and click **Initiate Payment**.
    
*   Enter the **Secret PIN** in the pop-up.
    
*   Click **Initiate Payment.**
    

The payment will be initiated from Zoho Inventory, and you will need to [authorise it in HSBCnet](/in/inventory/help/online-payments/hsbc-new.html#authorise-payment).

* * *

## Authorise Payment in HSBCnet

#### Authorise Domestic Payments

If you had initiated a NEFT or RTGS payment from Zoho Inventory, you will have to authorise that payment using File Level Authorisation (FLA).

To authorise payments from HSBCnet:

*   Log in to HSBCnet using your credentials.
    
*   Navigate to the _Menu_ and select **Payments and transfers**.
    
*   Click **File authorisation**. In the following screen, you will see the files of the NEFT and RTGS payments that you had initiated from Zoho Inventory.
    
    ![File Authorisation in HSBCnet](/in/inventory/help/images/online-payments/hsbc/file-authorisation.jpg)
*   Select the file and click **Review files**.
    
    ![Review Files](/in/inventory/help/images/online-payments/hsbc/review-imps-files.png)
*   Click **Authorise file** to authorise the payment.  
    Or  
    Click **Reject file** to reject the payment.
    
    ![Authorise or Reject file](/in/inventory/help/images/online-payments/hsbc/imps-authorise-files.png)
    
    Once you authorise the file, a confirmation screen will display the payment status and details. This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Inventory will automatically update to _Paid_.
    

#### Authorise Cross-Border Payments

To authorise cross-border payments of transaction type XACH from HSBCnet:

*   Log in to HSBCnet using your credentials.
    
*   Navigate to **Menu** and select **Payments and transfers**.
    
*   Click **Authorisation Summary** under Authorisation section.
    
    ![Authorisation](/in/inventory/help/images/online-payments/hsbc/cross-authorise.png)
*   Select the transactions that are of the Pending Authorisation status.
    
*   Select **Supporting Documents** to attach regulatory documents, then click **Authorise** to complete the authorisation. ![Authorisation](/in/inventory/help/images/online-payments/hsbc/cross-priority.png)
    

This payment may be sent for further authorisations based on the authorisation structure configured in HSBCnet for your account. After the payment is made, the corresponding bill’s status in Zoho Inventory will automatically update to _Paid_.

* * *

## Reset Secret PIN

If case you have entered the Secret PIN incorrectly multiple times, causing the integration to deactivate, or if you forget the Secret PIN, you will have to [disable](/in/inventory/help/online-payments/hsbc-new.html#disable-integration) the integration and [complete the setup](/in/inventory/help/online-payments/hsbc-new.html#complete-setup) again to create a new Secret PIN.

* * *

## Disable the Integration

If you want to temporarily stop making payments from your HSBC accounts, you can disable the integration. To disable:

*   Go to _Settings_, and click _Vendor Payments_ under _Online Payments_.
    
*   Click the More icon and select **Disable**.
    
    ![HSBC Disable button](/in/inventory/help/images/online-payments/hsbc/disable-button.png)
*   Click **Disable Integration** in the pop-up.
    
    ![Disabling HSBC Integration](/in/inventory/help/images/online-payments/hsbc/disable-integration.png)

Once the integration is disabled, its status will revert to **Pending**. To re-enable, [complete the setup](/in/inventory/help/online-payments/hsbc-new.html#complete-setup) again.

**Note:** The integration is disabled at user-level. Other users in your organisation can still initiate payments using this integration.

* * *

## Delete the Integration

If you don’t want your Zoho Inventory account to be connected with HSBC, you can delete the integration. To delete:

*   Go to _Settings_, and click _Vendor Payments_ under _Online Payments_.
    
*   Click the More icon and select **Delete Integration** next to HSBC.
    
    ![HSBC Delete Button](/in/inventory/help/images/online-payments/hsbc/delete-button.png)
*   Check the box to read and agree to the notes.
    
*   Click **Delete Integration.**
    
    ![Deleting HSBC Integration](/in/inventory/help/images/online-payments/hsbc/delete-integration.png)

The integration will be deleted for all the users of your organisation.

**Note:** If you have any queries regarding the HSBC bank integration, write to us at [hsbc-support@zohofinance.com](mailto:hsbc-support@zohofinance.com).