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Merchant Support

If you're a business using Zoho Payments to collect payments from your customers, you can raise your inquiry here.

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FAQs

How do I get started with Zoho Payments?

To use Zoho Payments for your business, you can get started by creating a Zoho Payments account and going through the subsequent onboarding process. If you're new to Zoho, you can sign up directly on the website. If you're an existing Zoho app user, you can set up Zoho Payments directly from your app.

Signing up on the website:

Click Sign Up on the Zoho Payments website.
Create an account and verify your email.
Provide requisite information to complete the onboarding form.
Get started after your account is verified.

Signing up from Zoho apps:

Go to Settings in your Zoho app and navigate to Online Payments.
Access Customer Payments.
Click on Set Up Now under Zoho Payments.
Complete the onboarding form.
Get started after your account is verified.

For more details on onboarding, click here.

Do I need to be an existing Zoho user to accept payments with Zoho Payments?

No, it's not required; you can use Zoho Payments as a stand-alone solution without signing up with other Zoho apps.

How does pricing work for Zoho Payments?

All transactions made through Zoho Payments are subject to a platform fee.

Pricing for Zoho Payments:

UPI - 0.5% (2.15% for RuPay Credit Cards on UPI)

Cards - 2% (2.75% for Corporate Credit Cards)

Net Banking - 2%

Bank Transfer - 1% or ₹10 (whichever is lower)

18% GST is applicable on the platform fee for all transactions, excluding card transactions up to ₹2,000

Zoho Payments does not charge any setup or maintenance fees. Learn more about pricing.

How long does the account verification process take?

Account verification usually takes two to three business days. In some cases, we may request additional information or documentation based on your business type or compliance requirements. For further details regarding your account verification process, you can reach out to support directly by submitting your inquiry.

How can I accept payments only from specific payment methods?

Zoho Payments allows you to manage payment methods (UPI, Cards, Netbanking) accepted by your business.

Here’s how:

Go to Settings > Payment Methods.
Click Disable next to the method you'd like to restrict.
Confirm the action in the pop-up.
Verify your identity and click Save Changes.

Only the enabled payment methods will be available to your customers. You can re-enable any method at any time from the same menu. Learn more about supported payment methods.

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Customer Support

If you're a customer making payments to a business via Zoho Payments, you can raise your inquiry here.

Please enter your phone number to view your transactions.

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How can we help you?

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View Payment Status

View recent payments or submit a query for a transaction.

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Manage Saved Cards

View and manage cards linked to your phone number.

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View Payment Status

View the status of your recent payments or submit a query using the phone number you used for the transactions.

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View Payment Status

Contact Support

Let us know how we can help you.

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Manage Saved Cards

Select a merchant to view cards that are securely saved under that merchant.

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Saved Cards

Zoho Payments securely saves your card details to make future payments faster and seamless.

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FAQs

Do I need to create a Zoho Payments account to make a payment?

No, you don’t need an account. Zoho Payments works as a payment gateway solution where you can simply click the payment link shared by the merchant, enter your details, and complete the payment. There's no sign-up or login required for customers.

Will my bank or card details be shared with my merchant?

Zoho Payments does not share bank or card details with the merchant. Zoho Payments uses payment tokenization to secure your data. This means your actual card or bank details are never shared with the merchant. Instead, a unique token is used to process the payment.

The merchant only receives the payment confirmation, and relevant transaction details such as the payment method, amount, and date. For reference or refund purposes, they can view the last four digits of your card or your UPI ID.

How do I cancel my order?

Zoho Payments cannot cancel or modify orders, as it only facilitates the payment process. To cancel an order, please get in touch with the merchant directly and follow their cancellation or refund policy.

Learn what to do if your merchant is not responding to your inquiries.

How long will it take for my refund to reflect in my bank account?

Refunds typically take one to two business days to reflect in your account. You’ll receive an email confirmation including the amount refunded, the refunded account, the refund ID, and the merchant’s customer support helpline.

If there’s a delay, contact the merchant and ask for the ARN (Acquirer Reference Number) or RRN (Retrieval Reference Number) to help your bank track the refund.

My payment went through, but the merchant hasn’t received it yet. What should I do?

In most cases, delayed payments get resolved automatically within 30–60 minutes. Avoid trying the transaction again during this time to prevent duplicate payments.

If the issue still isn’t resolved after an hour, contact your merchant. Should you have further concerns, you can write to us at support@zohopayments.com .

We’re available

You can call us on our toll free or leave your details in the adjacent form or write to us. Our dedicated support team is on standby to help you.

Email us at

support@zohopayments.com

Talk to us

1800 309 8845

Mon - Fri (9 am to 7 pm IST)

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Know more to get started with Zoho Payments, Our support team is here to help you.

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Merchant Support