How can I resolve issues with the ICICI Direct Deposit process in Zoho Payroll?

We’re here to help you troubleshoot and resolve any issues you might face while transferring salary payments. Let’s address some common scenarios:

Q: What should I do if I encounter an error about bulk payment functionality?

If you see an error indicating that the bulk payment functionality isn’t enabled, it means this feature needs to be activated by ICICI for your organization. Here’s what you can do:

Here’s how to resolve it:

• Contact your ICICI Relationship Manager (RM), or
• Send an email to corporatecare@icicibank.com requesting to enable the bulk payment feature.

Once the bulk payment functionality is enabled, you should be able to process payroll payments without issues.

Q: Why am I seeing a transaction limit error?

This error occurs when the total salary amount exceeds the per-transaction limit set on your ICICI Bank account.

Here’s how to resolve it:

• Check the per-transaction limit on your account.
• Bulk payroll payments are processed as a single transaction, so the total salary amount for all employees must fall within this limit.

Contact your ICICI RM or email corporatecare@icicibank.com to request an increase in the transaction limit, if necessary.

Q: How can I fix an Alias ID/Login ID mismatch error?

The Alias ID mismatch error typically happens when the Alias ID entered in Zoho Payroll doesn’t match your organization’s ICICI login ID.

Here’s how to resolve it:

• Go to Settings and navigate to the Direct Deposit section.
• Click View Details in the ICICI Bank section.
• Update the CIB Portal ID by clicking the Edit icon, then click Save.

If you continue to face issues, it might be technical. For such cases, contact support@zohopayroll.com for further guidance.