## Zoho Payroll Documentation Index

Access the complete documentation index at:
https://www.zoho.com/in/payroll/llms.txt

Use this file to discover all available documentation pages before proceeding.

[Back](./)

# Why do some employees show “migration failed” after I apply the revised EPF wage ceiling, and how do I fix it?

 ![](/payroll/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/payroll/images/ue-resources/llm-utility-menu/dd-arrow.svg) 

*   [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fin%2Fpayroll%2Fkb%2Femployer%2Ftroubleshoot-guide%2Fmigration-failed-revised-epf-wage-ceiling.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*   [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Fin%2Fpayroll%2Fkb%2Femployer%2Ftroubleshoot-guide%2Fmigration-failed-revised-epf-wage-ceiling.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.)
*    ![Copy for LLM](/payroll/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM
*    [![View as Markdown](/payroll/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/in/payroll/kb/employer/troubleshoot-guide/migration-failed-revised-epf-wage-ceiling.md)

After you apply the revised EPF wage ceiling of ₹25,000, Zoho Payroll updates the salary details of all affected employees to the new ceiling. For most employees, this update completes automatically. For a few, it may not, and their salary details stay unchanged until you fix them.

You’ll see an **Attention Required** notice on your Dashboard. Click **View Employees** to see each affected employee.

![Attention Required notice on the Dashboard with View Employees](/in/payroll/kb/images/troubleshoot-guide/attention-required-view-employees.png)

This happens when the employee’s EPF contribution goes up, but their salary structure cannot accommodate the higher amount. Under the old ₹15,000 ceiling, the EPF contribution was lower. Under the new ₹25,000 ceiling, it is higher. During migration, Zoho Payroll takes the extra amount from the employee’s **Fixed Allowance**. If the Fixed Allowance is too small, the migration fails, and the employee is marked as failed.

To fix this, open the employee’s salary structure, lower one of the salary components, and save.

### Step 1: Open the employee’s salary structure

*   Go to **Dashboard** and click **View Employees** in the **Attention Required** notice. This opens the **Migration Failed Employees** list.
*   Next to the employee’s message, click the **Edit** icon. This opens their salary structure.

![Migration Failed Employees list with the Edit icon next to each employee](/in/payroll/kb/images/troubleshoot-guide/migration-failed-employees.png)

### Step 2: Lower a salary component

Lower the amount of any salary component, such as Basic. Then scroll down and click **Preview**.

![Employee salary structure with Basic, Fixed Allowance, EPF, and Preview](/in/payroll/kb/images/troubleshoot-guide/salary-structure-preview.png)

If you see an error after you click Preview, lower the amount a little more and click **Preview** again. Repeat this until Preview works without an error.

### Step 3: Keep lowering until you can preview without any error

When you can preview without any error, the salary structure can accommodate the revised EPF contribution.

*   Click **Save**.

Then complete the remaining steps below.

### Step 4: Mark the employee as resolved

After you save, go back and mark the employee as done:

*   Go to **Dashboard** and click **View Employees** in the **Attention Required** notice.
*   Select the checkbox next to the employee you updated.
*   Click **Mark as Resolved**.

![Select an employee on Migration Failed Employees and click Mark as Resolved](/in/payroll/kb/images/troubleshoot-guide/mark-as-resolved.png)

Do this for every employee in the list. Once you mark all of them as resolved, the **Attention Required** notice will disappear.

**Scenario:** Suppose an employee has this salary structure before migration:

*   Basic: ₹24,500
*   Fixed Allowance: ₹0
*   Employee EPF (old ceiling): ₹1,800

Under the new ceiling, the EPF contribution needs to go up to ₹3,000. The Fixed Allowance is ₹0, so there is no amount for Zoho Payroll to take the extra from. The migration fails.

To fix this, lower a salary component and click **Preview**. If an error still appears, lower it a little more, and keep going until Preview works. Then save the salary structure and mark the employee as resolved.