Why am I not receiving the OTP to log in to Zoho Invoice?
This can happen when you try to sign in using an email OTP, or when you do not receive the Multi-Factor Authentication (MFA) OTP on your registered mobile number. Follow the steps for the sign-in method you are using.
If You Are Not Receiving the Email OTP
If you have chosen to sign in using an OTP sent to your email address:
- Check your Spam or Junk folder for the OTP email.
- Alternatively, sign in using your Zoho account password.
- If you do not remember your password, click Forgot Password? on the sign-in page and reset it. Learn how to reset your password.
If you are still unable to sign in, write to support@zohoaccounts.com.
If You Are Not Receiving the MFA OTP on Your Mobile Number
If you have enabled Multi-Factor Authentication and are not receiving the OTP via SMS:
- Ensure that your registered mobile number has network coverage and can receive SMS messages.
- Wait for a few minutes and request a new OTP. Use only the latest OTP you receive.
- Try any other recovery options displayed on the verification screen.
- If you downloaded backup verification codes when setting up MFA, use one of them to access your account. Learn how to use backup verification codes.
If you do not have another recovery option or backup verification codes, write to support@zohoaccounts.com from your registered email address.
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