## Zoho Invoice — Product, features, payments, integrations, solutions, and help Index

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# Why am I not receiving the OTP to log in to Zoho Invoice?

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This can happen when you try to sign in using an email OTP, or when you do not receive the Multi-Factor Authentication (MFA) OTP on your registered mobile number. Follow the steps for the sign-in method you are using.

### If You Are Not Receiving the Email OTP

If you have chosen to sign in using an OTP sent to your email address:

*   Check your Spam or Junk folder for the OTP email.
*   Alternatively, sign in using your Zoho account password.
*   If you do not remember your password, click **Forgot Password?** on the sign-in page and reset it. Learn how to [reset your password](/invoice/kb/general/forgot-password.html).

If you are still unable to sign in, write to [](mailto:support@zohoaccounts.com)[support@zohoaccounts.com](mailto:support@zohoaccounts.com).

### If You Are Not Receiving the MFA OTP on Your Mobile Number

If you have enabled Multi-Factor Authentication and are not receiving the OTP via SMS:

*   Ensure that your registered mobile number has network coverage and can receive SMS messages.
*   Wait for a few minutes and request a new OTP. Use only the latest OTP you receive.
*   Try any other recovery options displayed on the verification screen.
*   If you downloaded backup verification codes when setting up MFA, use one of them to access your account. Learn how to use [backup verification codes](/invoice/help/settings/multi-factor-authentication.html#backup-codes).

If you do not have another recovery option or backup verification codes, write to [](mailto:support@zohoaccounts.com)[support@zohoaccounts.com](mailto:support@zohoaccounts.com) from your registered email address.