Why am I taken to the Organization Setup page even though I already have an account?
If you are taken to the Organization Setup page after signing in to Zoho Invoice, check the following.
Login Email Address
Make sure you are signed in using the same email address that you originally used to access your Zoho Invoice organization.
Other Zoho Applications
Check whether you were previously using another Zoho application that supports invoicing, such as Zoho Books or Zoho Billing. Sign in to the respective application and check if your organization and data are available there.
Organization Inactivity
If your Zoho Invoice organization remained inactive for more than 180 days, it may have been deleted as per our inactivity policy. We send multiple reminder emails before an inactive organization is deleted.
If you are accessing Zoho Invoice after a long period, check your Inbox, Spam, and Junk folders for any inactivity reminder or organization deletion emails from Zoho Invoice. Learn more about the inactive organization policy.
If you received an inactivity or organization deletion email, forward the email to support@zohoinvoice.com along with details of the issue you are facing.
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