How do I recover my account if I lost access to my registered email?
If you no longer have access to your registered email address, you can recover your Zoho account using the recovery mobile number added to it. You can reset your password with an OTP sent to that number, and then add your new email address to the account.
Prerequisite: A recovery mobile number must already be added to your Zoho account.
To recover your account:
- Go to the Forgot Password page.
- Enter your registered email address and click Next.
- Select the option to verify using your mobile number.
- Enter the OTP sent to your mobile number and click Verify.
- Enter a new password and click Change Password.
You can now sign in to Zoho Invoice with your new password.
After you sign in, add your new email address and set it as the Primary Email Address. This ensures you receive account notifications and password reset emails at an address you can access.
Note: If your Zoho account does not have a recovery mobile number, write to the Zoho Accounts support team at support@zohoaccounts.com and explain the situation. They will guide you through the recovery process.
Pro Tip: Add and verify a mobile number in your Zoho account now, so you can recover it if you lose access to your email address in future.
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