## Zoho Invoice — Product, features, payments, integrations, solutions, and help Index Access the complete documentation index at: https://www.zoho.com/invoice/llms.txt Use this file to discover all available documentation pages before proceeding. [Back](./) # Why does the app show ‘Rooted Device Detected’? ![](/invoice/images/ue-resources/llm-utility-menu/sparkle-ai.svg) Explore With AI ![](/invoice/images/ue-resources/llm-utility-menu/dd-arrow.svg) * [Open in ChatGPT (opens in new tab)](https://chatgpt.com/?prompt=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Finvoice%2Fkb%2Fgeneral%2Frooted-device-detected.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.) * [Open in Claude (opens in new tab)](https://claude.ai/new?q=Analyze+the+content+of+https%3A%2F%2Fwww.zoho.com%2Finvoice%2Fkb%2Fgeneral%2Frooted-device-detected.html+and+understand+it+thoroughly+so+I+can+ask+questions+about+it.) * ![Copy for LLM](/invoice/images/ue-resources/llm-utility-menu/copy.svg) Copy for LLM * [![View as Markdown](/invoice/images/ue-resources/llm-utility-menu/md.svg) View as Markdown (opens in new tab)](/invoice/kb/general/rooted-device-detected.md) The **Rooted Device Detected** message appears when your device’s security checks detect root access or jailbreak modifications. It can also appear when they detect an unlocked environment or other software that alters the integrity of the operating system. For security reasons, the Zoho Invoice mobile app cannot be accessed on rooted or jailbroken devices. To continue using Zoho Invoice, you can: * Switch to another device that is not rooted or jailbroken. * Access Zoho Invoice from a supported web browser by signing in at [Zoho Invoice](https://www.zoho.com/invoice/).