Frequently Asked Questions

• How do I create a business email ID?

  You can setup Business email with a custom domain name.Please refer the below link for detailed setup instructions
  Refer - https://www.zoho.com/mail/complete-guide-to-setup-zohomail.html

• Can I import emails from gmail?

  You can import the emails using the IMAP migration option in Admin Console.
  Refer - https://www.zoho.com/mail/help/adminconsole/gmail-to-zoho-imap-migration.html

• Can I import contacts directly from my phone?

  Zoho mail supports importing contacts in the below formats - .csv, .ldif and .vcf You can export the contacts from your mobile in the above format and you can import them to Zoho Mail .
  Refer - https://www.zoho.com/mail/help/contacts.html#alink6

• How do we integrate our personal email with Zoho?

  You can add your personal email account as an external IMAP or POP account in Zoho mail. Please refer the below help link for steps.
  Refer - https://www.zoho.com/mail/help/external-imap-accounts.html Refer - https://www.zoho.com/mail/help/external-pop-accounts-setup.html

• With respect to SecurePass Emails, will the mail be deleted at the recipient's end after the specified expiry time?

  When you set the expiry period for the SecurePass email, the recipient will not be able to access the email after the set period.

• Is it possible to recall mails sent to external email addresses?

  No, recalling works only for emails sent within the organisation and also the option will be available only for a span of 30 mins after a mail has been successfully sent.You may checkout the below link to know how we handle emails securely in Zoho Mail
  Refer - https://www.zoho.com/mail/help/recall-sent-email.html

• If you share a main folder that has subfolder in it, will the person have access to the main and all subfolders within that main folder?

  When the main folder is shared, the person to who the folder was shared with will only have access to the main folder and not to the sub folder.
  Refer - https://www.zoho.com/mail/help/folder-sharing.html