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Frequently asked questions
- What happens to my unused SMS credits?- Unused SMS credits will be carried forward to the next subscription period. - For example, if a user purchases 5,000 credits for one subscription period but only uses 3,000 of those credits, the unused 2,000 credits will be added to the next subscription period. - SMS Credits added - Credits used - Unused credits - April - 5,000 - 3,000 - 2,000 - May - 5,000 ( + 2,000 ) 
- Can I send transactional messages using Zoho Marketing Automation's SMS gateway?- No, you can not send transactional messages; you can only send marketing and promotional messages for now.